En skuffelse i kundeservice - Four Points by Sheraton New York Downtown

Dear Valued Guest,

Thank you for taking the time to write a review. What you have described does not convey the typical experience we are known for, and we regret failing to impress you on this occasion. Rest assured, our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we always put our best foot forward and present our property, services, and all we offer in the best light.

Once again, we express our sincerest apologies for the shortcomings you experienced. We appreciate you for bringing these matters to our attention, and we commit to employing your feedback actively to prevent such incidents and enhance our hotel's overall atmosphere and experiences. Your comments have illuminated areas where we need to improve, and rest assured we are dedicated to serving better experiences that meet our guests' expectations. Thank you.

Sincerely,
Fourpoints by Sheraton Downtown NYC
212-273-9388