Dear Birgitte H

Thank you for taking the time to share your experience on Tripadvisor.

We are really sorry to hear about your experience during your stay and we are concerned about your perception of our hotel. Please accept our sincere apologies on any inconvenience caused during your stay here with us.

In line with our continuous efforts and commitment to maintain the highest possible standards of comfort and facilities offered to all our Guests, our hotel is currently undergoing refurbishment, and some noise and dust is expected. This information is stated on our website, as well as in the guest letter we placed in your room. Please rest assured that every possible effort will be made to minimise inconvenience to our Guests, and we look forward to welcoming you back to a brand new staying experience.

Your kind feedback is very much appreciated and will certainly help us improve our service further.

Once again, thank you for your valuable feedback, and I sincerely hope that we will have the pleasure of welcoming you back to the hotel in the near future, so that we may have an opportunity to restore your confidence at Concorde Hotel Singapore.

Always at your service
Karl L. Muir
General Manager
Concorde Hotel Singapore