Fik kun gjort rent to ud af de tre dage under opholdet. Skjulte udgifter til selvbetjent parkering og tjeneren spurgte ikke om vi ville have brød til vores dyre middag. Et dejligt værelse, men jeg synes bare ikke at jeg fik den service, som jeg forventede.
Dear G_Ehowes,
thank you for sharing your time to post your review on TripAdvisor, which helps us to monitor our services and if necessary to improve them.
We are happy to read that you enjoyed your room, and we apologise for those points that did not reflect the service we would like to provide you as our valued guest.
Our hotel has a parking space with a daily supplement that includes the valet parking service, however in the garage there is also the price list with the rates shown. We are sorry if we didn't inform you properly.
We provide every day the housekeeping service a part in case of not disturb sign, in order to respect our guest privacy, the service is not performed.
We regret to read your feedback about the restaurant, our staff is usually appreciated for the kindness and the attention to our guests, however all our guest comments give us the opportunity to continue to improve our performance, because our goal is to make our guest stay memorable experience.
Looking forward to welcome you back again.
Kind regards,
Francesca Garzetti
Front Office
God