Dear Helge,
First, let me show you my sincere gratitude for taking the time in sending us your review through Tripadvisor and for the trust you have placed in our hotel, by choosing it for your stay at NH Parco degli Aragonesi.
I am very glad that you enjoyed our strengths, such as location, spacious rooms with modern cages of our times and the reflecting exactly those who are our main objectives, namely to convey to all our guests for the extraordinary this place in terms of service, courtesy and cleanliness.
I'm sorry that you cannot have lunch or dinner with us, but as alternative at our Restaurat we have a special menù serverd to the bar. With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.
I looking forward to welcome you back in the near future.
Yours Sincerely,
Giovanni Cervera
General Manager