Skuffende denne gang ..... men vil... - Holiday Inn Norwich City, an IHG hotel

Dear kelly3times, many thanks for your constructive review. I am very sorry to hear you felt disappointed with your last stay.

In regards to the price I am sure you would appreciate that if the demand is high the prices are going to be higher than usual and I am not sure why would you say it is crafty? During school holidays and half term prices generally are higher for flights, caravans holidays, hotels and major tourist destinations throughout UK and in Europe. Also as we are so close to the concert venue we needed to ensure we attracted the right clientele for our hotel so all our guests could enjoy their stay without any disruptions.

Our hotel is one of the best hotel in Norwich and right next to the football club and as you said it made life easier after the concert, other hotels within the proximity to the football club were also priced higher than their usual prices. We were totally transparent with our prices on all websites and again I am not sure why did you wanted to challenge this.

I am pleased to hear that you were able to check-in early and take full advantage of the stadium side room and watch the last minute set up of the staging and the warming up performance. It is very unusual of my housekeeping team to miss the finer details in the room, they are really on top of cleanliness and they take great pride in delivering spotless rooms, I have shared your feedback with the head housekeeper and please accept our apologies for the shortfall.

Thank you for mentioning in your review that you will definitely return.

Once again thank you for your constructive review and please accept my apologies for the cleanliness issue in your room.

Best Regards,
Hiren Varvadekar
General Manager

P.S - as we have purpose built pizza ovens we still offer homemade pizza despite it not on the room service menu, so please let one of my team member know on your next visit if it is not on the menu.