We are very sorry that you feel our hotel deserves only 2/5 review but hope that you still managed to enjoy your holidays with us despite the issues you have mentioned above. We appreciate that you took the time to share your feedback but we wish you would have mentioned them to us as as well during your stay so we could have solved some of your sources of dissatisfaction.
Regarding sun umbrella on the balcony, the reason why we do not provide one, is safety. On windy days, like some of the days during your stay, it is very dangerous that an umbrella on the balcony can "fly away" which could result in someone's injury.
As for bathtube, many guests prefer bathtube instead of shower so they can take long relaxing baths in the 1.30*0.70 m bathtube, but we can understand that this is a matter of preference. It is nevertheless stated in the description of Apollo that rooms have bathtube. Moreover, there is a glass protection on half of the bathtub, instead of a bath curtain since it's a much more hygienic way to prevent water from spilling on the bathroom floor, making it slippery and thus dangerous.
We have indeed 9 umbrellas and around 50 sunbeds around the pool but half of the sunbeds are placed under the palm trees which do provide shadow throughout the day.
We are not quite sure what you missed from our breakfast buffet which offers all kinds of coffee, tea, cold & warm milk, 3 different juices, 2 kinds of eggs, bacon, sausages, selection of cold meats and cheeses, vegetables, olives, fresh greek yogurt, cereal, seeds & dried fruit, fresh fruit, 3 types of bread along with olive pastes, marmelades, honey and hazelnut spread,2 types of traditional pies,3 types of fresh croissants, cakes and homemade desserts of the day, but we would very much appreciate your suggestions on what we shall add.
Once again thank you for devoting time to share your thoughts with us and we hope that during your next visit we will manage to satisfy you 100%.