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Dejligt rent sted og super fine værelser. Virkelig find pools og placering. Vi er dog chokeret over prisen på mad og drikke. 50% mere end andre steder er alt for meget og tjeneren kommer hele tiden forbi for at høre hvad man ønsker. Vi købte intet grundet prisen.
Dato for ophold: marts 2024
Rejsetype: Rejste som par
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AQUA NUSA AND OHANA'S TEAM, Owner hos Ohana's Beachfront Resort & Beach Club, svarede på denne anmeldelse
Svarede 24. mar. 2024
Oversæt anmeldelse
Dear Birgitte Bartholin,
Thank you for sharing your feedback regarding your recent visit to our resort. We're glad to hear that you found our place clean with super nice rooms, and that you enjoyed the pools and our location. Providing a comfortable and enjoyable environment for our guests is important to us.
We appreciate your honesty regarding the pricing of our food and drinks. We'd like to provide some context regarding our pricing. The most expensive dish on our menu is under Rp 200,000, including service and tax, with most dishes priced around Rp 150,000. While we understand that everyone has different budget constraints, we believe our pricing is fair and reflective of the quality and experience we strive to offer.
While we strive to offer a high-quality dining experience with quality ingredients and attentive service in a beautiful beachfront setting, we understand that our pricing may not align with everyone's expectations. It's worth noting that while our pricing is very reasonable, and a fraction of the cost of what most guests would expect to pay in their home country at a similar style property, the great thing about Nusa Lembongan and our location is there are a variety of options within walking distance to suit all food budgets.
Regarding the service, we apologize if it felt intrusive. Our aim is to provide attentive service while respecting our guests' privacy and preferences. Your feedback will be shared with our team to ensure that we strike the right balance in the future.
Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future.
Warm regards,
Putu Holmes Guest Relations Manager Ohana's Beachfront Resort & Beach Club
Indberet svar som upassende
Dette svar er udtryk for en subjektiv holdning skrevet af en ledelsesrepræsentant og ikke holdningen hos Tripadvisor LLC.
Sådan påvirker betalinger til os rækkefølgen af priser, der vises. Værelsestyperne kan variere.
Visningen af bookingtilbud for hver ejendom tager højde for den kompensation, som vi har modtaget fra vores partnere. De viste priser kan variere afhængigt af værelsestyper. De viste priser er de lavest tilgængelige, svarende til den billigste værelsestype, der er til rådighed, og som leveres fra vores partnere på tidspunktet for brugerens søgning.