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Heritage Hanmer Springs

Om
Sted
Renlighed
Service
Værdi
Udmærkelsescertifikat
Stedets faciliteter
Pool
Restaurant
Forretningscenter med internetadgang
Roomservice
Gratis parkering
Gratis højhastighedsinternet (WiFi)
Mødelokaler
Tennisbane
Kørestolsadgang
Bar/lounge
Renseri
Concierge
Selvbetjent vaskeri
Børnepasning
Vaskeri
Selskabslokale
Flersproget personale
Konferencefaciliteter
Røgfrit hotel
Udendørs pool
Morgenmad tilgængelig
Vis flere
Værelsesfaciliteter
Ikke-ryger værelser
Familieværelser
Værd at vide
HOTELSTIL
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Stille
HOTELKLASSE
Anmeldelser med mere
869anmeldelser
186billeder
4Spørgsmål og svar
0værelsestip
Medlemsvurdering
  • 303
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  • 149
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Tidspunkt på året
Type rejsende
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  • Dansk
Vis anmeldelser, der nævner
Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
Vi havde booket via den arv hjemmeside for en pakke, som inkluderede 2 x overnatninger, 2 x morgenmad og 4 x 1 voksen går hot pools, som var utroligt meget for pengene!

Værelset var dejligt, men vinduet havde brug for at blive fjernet fra hårtørren som modvægt fungerede ikke ord
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Svar fra duncanmackenzie-GM, General Manager hos Heritage Hanmer Springs
Svarede d. 4. jul. 2017
Dear missbritt2015 Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback because it helps us to maintain and improve the services we offer. We are glad that you enjoyed your stay at the hotel and in Hanmer Springs in general. I will contact you by private message so that we can fix that window properly. missbritt2015 thanks again for your feedback and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager
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Værelserne var rene, ryddelige og varm. Sengen var meget komfortabel. Betjeningen var fremragende. Personalet var venlige og hjælpsomme. Dejligt centralt.
Vi nød virkelig vores ophold på The Heritage. Det var vores anden gang at bo på arv og vil helt sikkert vende tilbage.
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Svar fra duncanmackenzie-GM, General Manager hos Heritage Hanmer Springs
Svarede d. 4. jul. 2017
Dear penekev Thanks for posting a review on Tripadvisor. We really appreciate your feedback because it helps us to maintain and improve the services we offer. We are delighted that you enjoyed your stay with us and we look forward to seeing you again soon. Best regards, Duncan Mackenzie General Manager
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Værelserne var rene, ryddelige og varm. Sengen var meget komfortabel. Betjeningen var fremragende, personalet var hjælpsomme og informativ og der var masser af plads til at parkere en bil og en båd. Vi nød virkelig vores ophold på The Heritage.
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Svar fra duncanmackenzie-GM, General Manager hos Heritage Hanmer Springs
Svarede d. 4. jul. 2017
Dear soph_gray_nz Thanks for taking the time to post a review on Tripadvisor. We are always keen to hear from our guests so we really appreciate your feedback. We are thrilled that you really enjoyed your stay with us - even with a boat! Thanks again for your feedback and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager
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Ophold ødelagt af ingen varmt vand. Ikke noget som et koldt brusebad på en kølig morgen ! Virkelig en skam.
Personalet var ligeglad som jeg shivered min vej ud af døren.
Normalt kreditkort præ - att system 99 % af hoteller brug er ikke brugt her. . . . Det skal blot tage en $ 50
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Svar fra duncanmackenzie-GM, General Manager hos Heritage Hanmer Springs
Svarede d. 4. jul. 2017
Dear JamesGoldingNZ Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback because it helps us to maintain and improve the services we offer. We are truly sorry for the issues you encountered on your stay. Customer service is an important part of the Heritage experience so we are disappointed that you did not feel that the staff cared about your concerns. Customer satisfaction is a major focus for us, so I will contact you by private message as well. We discovered that there was an electrical fault which caused the hot water cylinder to fail. We have now repaired the fault. We do take an authorization of $50 on a guest's credit card at check-in for any extra charges that the guest might have. On check-out the authorization is either finalized to the correct amount or released back to the guest if nothing is used. JamesGoldingNZ, please accept our sincere apologies for the poor experience you had and please rest assured that we are taking your feedback very seriously. Best regards, Duncan Mackenzie General Manager
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Boede her i 2 nætter, mens i Hanmer Springs. Personalet var venlige og hjælpsomme. Værelserne var rene og pæne. Meget centralt. Og restaurant på hotellet er fantastisk. Et par små ting som et par lamper i vores værelse var blæst og køleskabet var meget larmende men generelt ville
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Svar fra duncanmackenzie-GM, General Manager hos Heritage Hanmer Springs
Svarede d. 4. jul. 2017
Dear adb88 Thanks for taking the time to post a review on Tripadvisor. We really appreciate your feedback because it helps us to maintain and improve the services we offer. Thank you for bringing the issues in your room to our attention. I will speak to the housekeeping team to make sure that they are reporting any room defects for repair before releasing rooms as ready for sale. adb88, we are glad that you enjoyed your stay overall and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager
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Forrige
Albumkategorier
Alle billederBilleder fra rejsendeVærelse og suiteSpisesalPool og strandMøde- og festlokalerFamilie- og legeområder
Inside of Garden Room
Outside of Garden Room
Not nice finding other people's hair in your bed!
Remote in desperate need of an antibacterial wipe down
Forrige
1234569
Are bathroom toiletries and a hairdryer provided?
Dear hockeylvr2 Thanks for your question. Yes we provide a range of complimentary toiletries including shampoo, conditioner, body wash and body balm (moisturizer) in all our rooms, both in the main Lodge building and in the Garden Rooms and Villas as well. We have hairdryers in every room as well. Please let us know if you have any other questions. Best regards, Duncan Mackenzie General Manager
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I would like to know about reservations for dinner on December 25.
Deer Raemakers We are offering a Christmas dinner buffet from 4pm to 8pm. Please call us on 03 315 0065 for more information or to make a booking. Best regards Duncan Mackenzie General Manager
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Can we possibly have a villa with 2 bathrooms? I can't find the room configuration on the website. Thanks Jennifer
Hi Jennifer, please let us know your booking number and then we will check the availability for villas with 2 bathrooms. Please email us directly or call us on 03 315 0060 Thank you. Kind Regards, Diana Williams Front Office Manager
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Just reading the reviews at present thanks
Hi Pamo947 If you have any questions, please let me know. Thanks. Duncan Mackenzie General Manager
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ForrigeNæste
11
PRISKLASSE
108 $ - 191 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
heritage hanmer springs hotel hanmer springshanmer springs heritageheritage hotel hanmer springs
PLACERING
New ZealandSouth IslandCanterbury RegionHanmer Springs
ANTAL VÆRELSER
63
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