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Hard Rock Hotel Penang

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Billeder fra rejsende (3364)
Værelse og suite (756)
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Travellers' Choice Vinder i 2018
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Kun 3 overnatninger her, men 3 hyggelige. Med begrænset tid, og vores hovedmål er bare at slappe af, leverede Hard Rock Hotel Penang. Størstedelen af ​​vores dage blev brugt i og omkring poolen, hvilket var fantastisk til børnene, men havde også tilstrækkelig plads til at give
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Svar fra smehrhpg, Manager hos Hard Rock Hotel Penang
Svarede d. 4. okt. 2018
Thanks for the rockin' review, Caulfibe! We are happy to know that your family truly enjoyed the stay and entertainment at the hotel. Also, we glad to hear that our staffs gave you a good experience throughout the vacation. Hard Rock Hotel Penang is proudly a family friendly hotel, and has won numerous awards worldwide for its family friendly orientation. However we are able to provide amazing hotel experiences to all types of guests, and regularly welcome couples and others to have a rocking good time too. The kids play area in the swimming pool only takes up about 25% of the pool area and there are sectors of the poolside away from the kid's play area which are quiet and relaxing for adults too. I'm glad you noticed this. The Roxity Kids Suites are a great option for families with young children as it provides that extra space for the kids do their own thing, and some space for parental relaxation as well. The purple lighting is indeed part of the theme and perhaps adds a little chill vibe to go with the music that can be played in your rooms with the TV, Bose Speakers or by Fender guitar as part of the Sound of Your Stay program. My sincere apologies in regards to the room service staff. Your comment has been shared with the Housekeeping Manager and she is now retraining her staff to ensure the policy and procedure is adhering at all time. The hotel offers live music in the hotel lobby on Friday, Saturday and Sunday nights as well as DJ sets and chill out lounge music during the week. There is however live music in the Hard Rock Cafe every night of the week, and the door charge for entry after 10pm is waived for hotel guests. Do note that you can catch the performances in the Cafe on your TV. A live feed will begin when the band is about to start rockin'. I am sorry if you were not informed of this. The hotel offers a comprehensive buffet breakfast, with three separate buffets including Western, Asian and cold options and offers a wide selection of dishes. Our culinary team are always working hard to make sure our meals are of great quality and to everyone's liking. The breakfast spread is designed to appeal to a multitude of tastes, and great to see you were able to find something that suited you. Glad that you enjoyed the food and service at the Pizzeria although a little disappointed that the Cafe's wasn't as good. The Café has strict standards of food presentation, and I am sorry that these standards were not met during your lunch. The Kitchen Manager will do the appropriate training to ensure better consistency. Your feedback on the noise is noted, however as Hard Rock is a music centric brand a reasonable amount of music and entertainment should be expected at our property. We try to find the best balance of entertaining those guests who want a rocking good time without disturbing those who want to just relax quietly. The hotel indeed is located at the end of Batu Ferringhi. However, having to be located at the end also allow the hotel to offer a little more privacy to guests who wished to be away from the public and the crowd.Georgetown is a mere 30 minutes ride from the hotel. Grab is a ride-hiring app that's free for download. Grab to Georgetown from the hotel ranges from RM 12 – RM25 depending on the distance. Besides Grab, you can also use the buses that frequent Batu Ferringhi (Route 101 & 102). There’s bound to be one every 10-15minutes and the bus stop is directly outside our hotel. The free shuttle bus provided by the hotel does not bring you to the city but will bring you to the night market. The shuttle service is available from 6:30pm to 11pm, taking drives every half an hour. Happy to read that you'd come back for another stay and we can't wait to see you again. Rock On! Michael Smeeton Executive Assistant Manager
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Opholdet var fantastisk. Det venlige personale, der får dig til at føle sig hjemme. Meget opmærksom på dine behov og præference. Morgenmad og cocktail var til vores smag. Bare nice servering med excellence præsentation plus excellence service fra personalet. Absolut vil komme
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Svar fra smehrhpg, Manager hos Hard Rock Hotel Penang
Svarede d. 3. okt. 2018
Thanks for the rockin' review, Hanishaf2018! We are thrilled to read that you had such an awesome stay that you would return for more. The team at Hard Rock Hotel Penang pride themselves on providing fantastic service, and will be very glad to see that you found them to be friendly. Looking forward to you future visits and more rockin' moments with you. Rock On! Michael Smeeton Executive Assistant Manager
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Opholdet generelt er godt. Værelse med terrasse er helt interessant. Jeg værdsætter meget på værelsesopgraderingen. Hvad jeg ikke kan lide er gæst, bære ikke badedragt i puljen, som ikke er hygiejne. Desuden kan medlem som altid ikke bestille det gratis ophold i lørdag og PH.
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Anmeldelsen er indsamlet i samarbejde med hotellet
Svar fra smehrhpg, Manager hos Hard Rock Hotel Penang
Svarede d. 3. okt. 2018
Hi seaklim, Thanks for taking the time to review your stay with us and we are happy to read that you had a good stay. The hotel has strict entry requirements for pool attire and for small children must use swimming diapers. In addition, we do sell a range of swimwear in our hotel Rock Shop which is considered suitable for Muslim guests who don't want to wear traditional bathing costumes. The Recreation Manager has reminded the lifeguards to be more alert and advise the guest to wear proper attire whenever utilizing the pool facility. In regards to the free stay voucher that came with the purchase of your Stage Pass membership, we are sad to see you cancel your subscription. However, it is worth noting that we do not specifically block off dates for the usage of the voucher but the redemption of it is certainly according to availability. Perhaps the dates you were looking at were during high occupancy and also, weekends are our busiest period. We do hope that despite this, you have enjoyed your stay with us. Rockin' Regards, Michael Smeeton Executive Assistant Manager
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+1
Absolut elskede dette hotel. Meget ren og moderne, god størrelse værelse og comfy seng. Pool er dejlige, selv om der er sand rundt og i puljen snarere end fortovet, som fik lidt irriterende, men var ikke for bekymret. Personalet er meget venlige og hjælpsomme. Priserne er lidt
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Svar fra smehrhpg, Manager hos Hard Rock Hotel Penang
Svarede d. 3. okt. 2018
Thanks for the rockin' review, Happyanon. We are very pleased to see you enjoyed your room, including the in-room entertainment that we offer. The beds that the hotel is equipped with are our unique "Sleep Like a Rock" beds, which are incredibly comfortable. The hotel's pool is 26,000 sq ft in size, and there is a section of it which has a sand base, although this is only a small portion of the swimming pool around the kids play area. The remainder of the pool is tiled and feels like any other swimming pool. The pool is kept very clean, with a staff monitoring and cleaning it throughout the day and night. The sand area is filtered and washed on a nightly basis. Particularly pleasing that you continue to find the service from our team to be of such a high standard. Our staff pride themselves on ensuring that every guest leaves the hotel feeling like a rock star. One of the privileges for being an in-house guest is entitlement to a 10% discount at any Rock Shop outlet at Hard Rock Hotel Penang. Plus we offer Rockin’ monthly promotions to help our guests to enjoy their shopping experience. Thanks also for your comment on breakfast. Our culinary team are always working hard to make sure our meals are of great quality and to everyone's liking. The breakfast spread is designed to appeal to a multitude of tastes, and great to see you were able to find something that suited. The hotel indeed is located at the end of Batu Ferringhi. However, having to be located at the end also allow the hotel to offer a little more privacy to guests who wished to be away from the public and the crowd. We offer the courtesy shuttle down to the markets each night, but there is also the hop on hop off and rapid bus services which run to Georgetown. Looking forward to rolling out the red carpet upon your return. Rock ON! Michael Smeeton Executive Assistant Manager
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Rejste i en gruppe af 4 familier. Hver med deres egne behov. En familie med en baby, en familie med 4 børn, en familie med 3 børn og et par. Vores forventninger er høje og gav jer fyre. For at opsummere ting havde vi en rocking tid der. Mange tak.
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Anmeldelsen er indsamlet i samarbejde med hotellet
Svar fra smehrhpg, Manager hos Hard Rock Hotel Penang
Svarede d. 3. okt. 2018
Thanks for the rockin' review, Fakhri! Great to see that you and the whole crew had such a great time and all had their needs met. Hard Rock Hotel Penang is proudly a family friendly hotel, and has won numerous awards worldwide for its family friendly orientation. However we are able to provide amazing hotel experiences to all types of guests, and regularly welcome couples and others to have a rocking good time too. Looking forward to more rockin' moments with you all. Rock On! Michael Smeeton Executive Assistant Manager
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Alle billederBilleder fra rejsendeVærelse og suitePool og strandSpisesalFamilie- og legeområderMøde- og festlokaler
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Guest room
sea view room
ForrigeNæste
123456152
Does they take deposit during check-in? Anyone had stay at lagoon deluxe?
Yes..rm 100
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Hi.. how can I get the hotel shuttle from Penang airport and is it free of charge?
Hi, it is not free of charge.We book a toyota innova for both ways. for airport to the hotel, we requested through email and for the trip back, we went to the counter at the lobby. cant remember how much it cost though but its not that expensive
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Hi.. how can I get the hotel shuttle from Penang airport and is it free of charge?
There is no free shuttle. Best to call the hotel and arrange for a pick up if you want, which will be charged according to the size of the vehicle that you want. Alternatively there are lots of taxis at the airport
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Hi! May I know which room has a bathtub?
I dont think there is bathtub in hotel room
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ForrigeNæste
12345625
ForrigeNæste
11
PRISKLASSE
96 $ - 208 $ (Baseret på gennemsnitspriser for et standardværelse)
PLACERING
MalaysiaPenangPenang IslandBatu Ferringhi
ANTAL VÆRELSER
250
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