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Bentley-Wheeler B&B

938 & 950 Cass Street, La Crosse, WI 54601
Om
Sted
Renlighed
Service
Værdi
Stedets faciliteter
Gratis parkering
Gratis højhastighedsinternet (WiFi)
Morgenmad inkluderet
Røgfrit hotel
Værelsesfaciliteter
Suiter
Tekøkken
Ikke-ryger værelser
Aircondition
Familieværelser
Værd at vide
HOTELSTIL
Hidden Gems
Mellemklasse
Placering
Fuld visning
74Forholdsvis god til gående
Vurdering: 74 ud af 100
108restauranterinden for 0,5 km
54seværdighederinden for 0,5 km
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171anmeldelser
62billeder
2Spørgsmål og svar
0værelsestip
Medlemsvurdering
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Tidspunkt på året
Type rejsende
Sprog
  • Filtrér
  • Dansk
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Smukke være og være i LaCrosse. Beliggenheden er fremragende som du kan gå til byens centrum, og gå langs Mississippi floden. Meget, meget rent. Fremragende morgenmad leveret til vores værelse. Sengen var så behagelig! Tak, Jay.
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3 Venner fra Norge gik til La Crosse at finde en pårørende grav. Vi kom ind til NY med båd ( det Cunard QM 2 og gik på La Crosse. Det være - W var en fantastisk opfølgning på QM-2 , et smukt gammelt hus så perfekt restaureret. Vi ankom sent, men de var hartily budt velkommen af J
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Vi boede i den guest house i en robotteknik turneringen og for at fejre påsken med familien fra Minnesota. Det var en meget praktisk i forhold til centrum - - en nem gåtur til de fleste. Huset er dejligt og værelser var meget behagelige. Jeg satte pris på vært fleksibilitet og de
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Dårlig kundeservice! ! ! Accepterede vores Reservation online efter over en time til forskning og omhu for at vælge dette være og være for en familie bryllup, og derefter vælge at sende en enkelt e-mail til de praktisk aflyse vores reservation! ! ! Og uden et telefonopkald. Også,
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Svar fra Ken R, Owner hos Bentley-Wheeler B&B
Svarede d. 22. mar. 2017
Thank you for your review, and we sincerely apologize for your frustration. As you can see by all of our other reviews, we have a wonderful reputation and situations like this are not the norm. Additionally, perhaps if you can better understand our operations, you will be less frustrated: First of all, your reservation was made through our on-line system which is new to us. We are experiencing the growing pains of attempting to make our reservation system more seamless, which is why you saw an opening in our booking system, when the reality is there wasn't one. When the over-booking was caught, and the reservation modified in the system, an automatic/custom response was immediately generated. I also realize that you probably did spend a great deal of time trying to book a reservation as your reservation range is during UWL and Viterbo graduation, which means people from all over are booking 6 to 8 months in advance. I'm sorry that we don't have the type of inventory that would accommodate more people, and as our assistant explained to you via email, we are extremely sorry for the need to cancel. Second, as to your frustration with our customer service in general, I hope that you'll better understand that as well after I explain how we operate. Our customer service representative is HEARING and SPEECH impaired, which means that she can't hear or communicate through voice. We attempt to hire a variety of people from a broad range of perspectives, diversities and abilities, and Corrine is one of those. She is quite remarkable, and in fact, very detail oriented; yet, she is unable to answer the phone ... which is why our voice prompt indicates that if you want faster service, you should send us an email, and/or click on the contact us button from our website. Corrine is very timely with email requests, email responses and email reservations and once all the tweaks are completed with our online reservation system, we are confident that we won't have any more over-bookings. Again, we feel terrible about the over-booking and the fact that you were frustrated, but we hope sharing our story has helped with that tension. Warmest regards, and again ... thank you for sharing your experience.
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Vi har boet på The Bentley Wheeler (i den Guest House) flere gange. Hver gang har været en stor oplevelse. Det er komfortable og så hyggeligt. Nok plads til masser af venner/familie at bo hos dig! Vi har som regel bor der med flere andre par som er der 4 værelser, og det er en fa
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Forrige
Albumkategorier
Alle billederBilleder fra rejsendeVærelse og suiteSpisesalMøde- og festlokalerFamilie- og legeområder
Guest house - this is after we brought our things in and started using the rooms
Guest house - this is after we brought our things in and started using the rooms
Forrige
Hi I forgot my round cheese cutting board when we were there on May 17-19th Madson group Could you please send it to me at: Cheryl Madson P.O.Box 116 2857 29 7/16 Ave Birchwood, WI 54817 I will gladly send payment for that service Thank You Cheryl
how much are rooms? what is your phone #?
Look up their web site, you will find all your answers, along with many photos there. Google Bentley Wheeler to find it.
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PLACERING
USAWisconsinLa Crosse
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