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Hotel Ruidoso - Midtown

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Billeder fra rejsende (17)
Værelse og suite (25)
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Udmærkelsescertifikat
Om
Sted
Renlighed
Service
Værdi
Udmærkelsescertifikat
GrønneForløbere Bronze-niveau
Stedets faciliteter
Pool
Gratis parkering
Gratis højhastighedsinternet (WiFi)
Fitnesscenter
Morgenmad inkluderet
Boblebad
Flersproget personale
Forretningscenter med internetadgang
Indendørs pool
Konferencefaciliteter
Kørestolsadgang
Mødelokaler
Opvarmet pool
Renseri
Røgfrit hotel
Selvbetjent vaskeri
Vaskeri
Wi-fi på offentlige områder
Vis flere
Værelsesfaciliteter
Aircondition
Handikapegnede værelser
Ikke-ryger værelser
Køleskab på værelset
Mikroovn
Suiter
Værd at vide
HOTELSTIL
Centralt beliggende
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HOTELKLASSE
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Særpris:10 % rabat på værelsespris
Placering
Fuld visning
68Forholdsvis god til gående
Vurdering: 68 ud af 100
16restauranterinden for 0,5 km
7seværdighederinden for 0,5 km
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262anmeldelser
73billeder
2Spørgsmål og svar
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Type rejsende
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  • Dansk
Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
Hotellets personale var uhøflig og inkompetent. Da vi checkede ind, var fuldstændig forvirret kvinde arbejder i receptionen. Min mor - i - lov og jeg checkede ind på samme tid og hun trukket hendes reservationen til mit kort. De havde også min alkoholgrænse blandet sammen med en
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Svar fra HotelRuidoso, General Manager hos Hotel Ruidoso - Midtown
Svarede d. 26. jun. 2017
Thank you so much for taking the time to write your review. I apologize that you did not have a good experience here at the hotel. This is not representative of our service and I have looked into the matter and addressed is as such. Front Desk did make a mistake and we can only say that we are sorry. We did comp the room night for the inconveniences and discounted the second room. I wish there was something else that I could do to make up for this mix up. I am not sure what a MIL is? Not sure how to address this. Please come back and stay with us again, as we would like to make it up to you with the customer service we are famous for.
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Hotellet var fint og rent. Betjeningen var venlig! Hotellet tilbyder en god, varm morgenmad! Vi nød vores ophold! Vi følte os sikre! Hotellet praksis god sikkerhed. Hotellet har en dejlig stor parkeringsplads. Vi vil bestemt anbefale dette hotel til vores venner.
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Svar fra HotelRuidoso, General Manager hos Hotel Ruidoso - Midtown
Svarede d. 14. jun. 2017
Thank you for staying at Hotel Ruidoso and thank you for the fantastic review. We are thrilled that you enjoyed our nice clean hotel and that our staff was able to please you. Thank you as well for mentioning our breakfast. I am glad that you mentioned the parking lot, it is spacious. Also, thank you for noticing our safety practices. We work hard to make sure that our guests feel secure and safe. Please come stay with us again soon and bring your friends!
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Meget ordinært hotel og bestemt ikke " nyeste " i Ruidoso, måske under dette navn som det er faktisk under banneret Choice Hotels. Det er ejet af en person, der også har andre serier med et valg. Badekarret var " knirkende " og lød som den skulle kunne bryde sammen i etagen
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Svar fra HotelRuidoso, General Manager hos Hotel Ruidoso - Midtown
Svarede d. 12. jun. 2017
I appreciate the time you took to write this review. Please understand that this is not the type of review we are used to getting. With that said, please let me clarify the issues you have addressed. Hotel Ruidoso is the newest hotel in Ruidoso, as well as an independent, limited service hotel. It was built as an independent hotel, never was it a Choice brand hotel. The name from the beginning has been Hotel Ruidoso and we are in no way now or ever have been affiliated with the Choice Brand. The hotel ownership is not just an individual, it is a corporation. The corporation does not include any Choice hotels. Thank you for letting me know about the bathtub creaking. I will check into this immediately. As for the towels, I will check into this as well, however, our housekeeping staff and head housekeeper are very concerned with the rooms and we do not keep towels with even a single thread pull in rooms. I will also check the cabinet you referenced. We have not had complaints about this before and our maintenance staff does regular room maintenance on all rooms which we log and make sure that the rooms are in top shape. Regarding breakfast, I am sorry that you were disappointed. Our breakfast bar attendant refreshes breakfast on a regular schedule. Regarding housekeeping, we have a full staff on hand to clean rooms everyday fluctuating due to occupancy. As we are a limited service hotel, we do not have housekeeping or maintenance in house 24 hours, but we do have policy in place in the event a guest needs something or if we need to call in our maintenance staff. Our housekeeping staff arrives at 8:30 am and stays until all rooms are cleaned. We also have a head housekeeper on site who cleans all common areas and inspects rooms. When there is a do not disturb sign on the door, our housekeepers do not clean that room. Your room had a do not disturb sign and it was not removed prior to 3:00 pm when the head housekeeping finished their final inspection and do not disturb check. During your stay the hotel was at 50% occupancy and it was over a Monday, Tuesday, Wednesday which are typically not high occupancy days in our tourist town. Sometimes the hotel parking lots do look empty because people are out and about enjoying the town. Sometimes, I am even shocked at how quiet the hotel is at full occupancy because everyone is out and about. Since you had the do not disturb on your door and the room was not serviced, our front desk is happy to help you refresh your room with towels, toiletries, etc. Ashley and all of our front desk do leave the front desk to accommodate guests requests from time to time, this is typical of a limited service hotel. I can tell you with certainty that it is not policy that "after approx 10 am your room will not be cleaned if you are still in it." And it is not the "policy during not-busy times in Ruidoso." As far as the rest of your review is concerned, there seems to be a lot of speculation on your part regarding payment of our staff, hours of staff employment, staffing rules during certain days, ownership's intentions regarding staffing levels, greed of our ownership, etc. Please let me put your mind at ease that this is not the case. Our guest come first and we would not ever compromise a guest's stay with the the things you are suggesting. Our staff are all dedicated professionals that are here to make sure that the hotel is in tiptop shape and sparkling clean for our guests. We do not have limited staff or require housekeeping to leave at a certain time. They stay until all rooms that request service are completed. Without discussing details of their time and pay, I can only say that the things that you wrote regarding what you determined to be the case, is not. Additionally, I am saddened that you felt the need to judge our ownership as greedy. That is simply not the case either. Hotel Ruidoso's ownership takes great pride in our hotel, our staff and our ability to please our guests.
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Min kone og jeg var på besøg hos Ruidoso på ferie og vi boede på Hotel Ruidoso. Det havde alle de faciliteter, der hører til et hotelkæde, men var ganske rimeligt i pris. Hotellets personale var venlige. Værelserne var rene. De bedste ting var, at det var centralt beliggende på
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Svar fra HotelRuidoso, General Manager hos Hotel Ruidoso - Midtown
Svarede d. 31. maj 2017
Thank you for the review! We work hard to please our guests and keep our hotel in tip top shape! Our staff is very friendly and we enjoy meeting our guests. We are pleased that you enjoyed your stay in our little town and the convenience of our location for all the Midtown fun. Please come back and stay with us again soon.
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Rent, frisk, hurtig udtjekning - ind/ud, gode senge, dejligt badeværelse, fremragende vandtryk, godt nok sidde plads til morgenmad. opdateret installation. vaskemaskine og tørretumbler til rådighed. Mikrobølgeovn, kaffemaskine og køleskab på værelserne.
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Svar fra HotelRuidoso, General Manager hos Hotel Ruidoso - Midtown
Svarede d. 30. maj 2017
Thank you so much for the 5 star review! We are pleased that you enjoyed your stay and that everything was to your satisfaction. Please come back and stay with us again soon.
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Alle billederBilleder fra rejsendeVærelse og suiteSpisesalPool og strandMøde- og festlokalerFamilie- og legeområder
Billede leveret af ledelsenHotel Ruidoso - Midtown
Bedroom
Living Room
The room
Billede leveret af ledelsenHotel Ruidoso - Midtown
Bathroom of 2 room Suite
ForrigeNæste
12345
Hello and thank you for your inquiry. We do have King accessible rooms with a roll in shower. We do not have any doubles. I will check on the mattress height and get back to you as the rooms are currently occupied. The rooms are located on the first floor of the Hotel. I am not sure about the Toilet surround. How much area is needed? Also, we are ADA Compliant. In addition to being ADA Compliant, we also have an ADA pool lift chair if your mother is interested in taking a dip in the pool! Thanks, Terri Blue General Manager Hotel Ruidoso 575 257 2007
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Do they take pets?
I am sorry our hotel does not accept pets.
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ForrigeNæste
11
PRISKLASSE
90 $ - 211 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
hotel ruidoso midtown
PLACERING
USANew MexicoRuidoso
ANTAL VÆRELSER
55
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