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Red Roof Inn Kalamazoo East - Expo Center

Om
Sted
Renlighed
Service
Værdi
Stedets faciliteter
Gratis parkering
Kæledyr tilladt (hunde-/dyrevenligt sted)
Kørestolsadgang
Gratis højhastighedsinternet (WiFi)
Røgfrit hotel
Værelsesfaciliteter
Ikke-ryger værelser
Aircondition
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146anmeldelser
95billeder
2Spørgsmål og svar
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Første indtryk var, at det ikke var et dårligt sted. Alle var søde og hjælpsomme mennesker i dagtimerne receptionen. De er de eneste grund til at jeg sidder og giver 2 stjerner i stedet for 1.

Men sent om aftenen reception kvinde var doven og uforskammet. Rengøring der hældes ud
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Svar fra Raj P, Public Relations Manager hos Red Roof Inn Kalamazoo East - Expo Center
Svarede d. 12. aug. 2017
Thank you for taking the time to leave feedback on your most recent stay with Red Roof Inn Kalamazoo East. We are sorry to hear that your stay was not one to remember as it is our goal for every guest to depart with nothing but good memories of their stay. I have spoken with our staff about the issues you experienced during you stay to insure these issues don't happen again in the future. I do want to let you know that at any point and time during your stay at Red Roof Inn you experience issues with your room there is someone happy and willing to help you with those issues at our front desk 24/7. We do hope you may give us a chance in the future to change your opinion of us if your travels bring you back to the Kalamazoo area. Sincerely, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East Delete Response
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Men nogen må gå derind og rent. . . . . . Hvis jeg havde vidst, hvad jeg ved nu, vil vi have gik et andet sted hen. Sengetæppe blev flået. Toilet æde løst. . . . . Jeg var bange for at gå barfodet på gulvet. Glad for, at jeg havde hjemmesko. . .
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Svar fra Naomi L, Guest Relations Manager hos Red Roof Inn Kalamazoo East - Expo Center
Svarede d. 17. maj 2017
Dear Theresa C, We want to thank you for your business and taking the time to leave feedback on your most recent stay with us at Red Roof Inn Kalamazoo East. We send our sincerest apologies for the experience that you had with us and want to let you know that we take reports of this nature very seriously. We have issued a check for the full amount of your stay for the experience you have had with us and want to let you know that we can not apologize enough for this incident. We have a very strict protocol in place for issues such as this and have taken care of this matter quickly and thoroughly as we do not want another guest to have this experience during their stay. We also want you to know that we appreciate you bringing the condition of your room to our attention, we have not only met with our housekeeping team to correct these cleaning issues, but we have also brought extra help in specifically to help deep clean the rooms and fix these cleaning issues, we also have increased the number of room inspections and the extent of the inspection to help prevent things being missed in the room during cleaning after each stay. We do hope that you may give us a chance in the future to show you the changes we have made and how serious we take our guests review and correct the issues reported right away. Sincerely, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East
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Ikke er overdådigt, men det var passende. Fik det indtryk, at dette var en ældre og over på øens østside del af byen. Værelset var ikke overdådigt, men det var rent. De havde ikke det ville have været mere behageligt. men håbede på to store senge

Leslie i receptionen (nattevagt)
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Svar fra Naomi L, Guest Relations Manager hos Red Roof Inn Kalamazoo East - Expo Center
Svarede d. 4. apr. 2017
Dear Jerry R, Thank you so much for taking the time to leave feedback on your stay with us at Red Roof Inn Kalamazoo East. We will definitely tell Leslie how much you appreciated her help during your check-in with us. We are so sorry to read that we did not have the room available that you wanted, and do hope that this will not discourage you from staying with us in the future. Please feel free the next time you have to travel to the Kalamazoo area to call us and find out what we have available at the time of your travels. Sincerely, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East
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Jeg havde brug for et værelse for en nat, bare for at sove, og komme tilbage på vejen. Det er præcis, hvad du har her, ingen dikkedarer. Værelset havde mange forsøg på udkig opdateret - fladskærms-tv, moderne håndvask, kunstfærdigt arrangeret puder. Men kvaliteten var billig, og
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Svar fra Naomi L, Guest Relations Manager hos Red Roof Inn Kalamazoo East - Expo Center
Svarede d. 4. apr. 2017
Dear A2Steph, Thank you for taking the time to leave feedback on your stay at Red Roof Inn Kalamazoo East. We apologize for the cleanliness of your room, and want you to know that we are working very hard at correcting this. We have started sending our comforters out for dry cleaning versus washing them here at our property as we did not have all the tools needed to properly treat stains. We also have deep cleaners working on the rooms to correct anything that may have gotten behind in the rooms. We are so sorry that this was not done before your stay, and wanted you to know that it is reviews like yours that tells us how we are doing and where we need to improve and we greatly appreciate this. We do hope in the future if you need to stop over in Kalamazoo for any reason that you may stay with us again. Sincerely, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East
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Vores besøg var en spontan ophold som min far var jeg på sygehuset og vi ønsker ikke vejr til at hæmme os fra at få den næste dag, så vi valgte at tilbringe natten på sygehuset tilbage. Det eneste, jeg ikke kan lide ved Red Roof Inn's (og jeg mener, at alle er sådan) er den åbne
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Svar fra Naomi L, Guest Relations Manager hos Red Roof Inn Kalamazoo East - Expo Center
Svarede d. 29. mar. 2017
Dear bearmom465, Thank you for taking the time to leave feedback on your stay with us at Red Roof Inn Kalamazoo East. We greatly appreciate the feedback that we receive from our wonderful guest, as it gives us the opportunity to see where we are meeting the needs of our guest as well as where we might be falling short and need to work harder. We are sorry to hear that your bedspread was not as clean as it should have appeared when you entered the room, and we do want you to know that we are trying new stain removers to help with this and hopefully take care of the issue. We greatly appreciate your business and do hope that if your travels ever bring you to the Kalamazoo area in the future that you may choose Red Roof Inn Kalamazoo East for your lodging needs. Sincere, Naomi Luttrell Guest Relations Manager Red Roof Inn - Kalamazoo East
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Forrige
Albumkategorier
Alle billederBilleder fra rejsendeVærelse og suiteFamilie- og legeområder
Billede leveret af ledelsenRed Roof Inn Kalamazoo East - Expo Center
ADA Superior King
Nice desk area
Comfortable king bed
Mini fridge and microwave with flat screen TV
Bathroom
Forrige
Do you have a pool?
Sorry!!! we have no pool at this location
1 stemme
Vis alle svar
Is there any charge for pets?
No charge, but do you like fleas? Cause there are plenty of those in the room - no extra charge either!
0 stemmer
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ForrigeNæste
11
PRISKLASSE
55 $ - 84 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
red roof inn kalamazookalamazoo red roof inn
PLACERING
USAMichiganKalamazoo
ANTAL VÆRELSER
74
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