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I’ve actually stayed at this hotel and it’s wonderful! I just called because I saw so many unusual reviews. It seems they were replacing the AC throughout and guests took it upon themselves to try and damage the reputation. My words not theirs. We are excited to be going back again! Definitely stay here!
Wow!! These things happen and it is responsibility of the hotel to keep the pool clean and 'disinfected'. Did they take action right away such as close the pool to clean it?
What happened with the rat, was it alive or death????
Hello!!! Hytech thank for asking? honestly I do not recommend International lodge hotel & Suites, when this happened the Rat was in the pool (the Rat was alive, the Rat was swimming in the pool). At the time that the rat was in the pool swimming, I imidiatley went to the office but no body was in the office. The next day Sunday morning the manager was in the office and I let her know that my KIDS AND FAMILY were EXPOSED to a RAT in the POOL. Even after i showed her the video of the rat in the pool she DID NOT TAKE ANY ACTION of the situation. The MANAGER DO NOT CLOSE OR CLEAN OR DESINFECT, or told the clients the Rat was in the pool .
Lastly the hotel withdraw my money from the bank even after requesting a full refund of my money because my KIDS and my FAMILY were EXPOSED TO A RAT IN THE POOL.
Wonderful reasonable, clean. Has everything for amenities. Groceries, Shopping, bus local it's so reasonable looking Cal tansit, 50 cents for Seniors we do Indio, La Quinta, Indian Wells , Palm Desert, Rancho Mirage, Cathedral City she Palm Springs for 50 cents one way. 2 bucks return for lots of fun sightseeing on the way. El Paseo Designer Street is one block away.
Lots to enjoy 2 beautiful pools and hot tub on hotel sire. Luvely courtyards each building. BBQ in courtyards. Super coffee supplied daily for pods in Kurig coffee aching. Book n advance, gets very busy. Enjoy!🇨🇦🇨🇦🆒🆒😍😍
We had an upfront deposit too for our stay, and we paid the balance upon arrival. Probably not a bad idea to calculate your balance due prior to arriving, just to make sure it lines up, but we had zero issues on that and the place was a good value and location for our trip.
Well I don't know about room charges but they some things related to charges made me decide not to come back there anymore.
Firstly, they charged my card twice for $100/each time within a week, ten days before my arrival although I made a booking through a site where you pay on arrival.
Secondly, although I payed the difference on arrival, they charged my card again three days after which I realized when I left USA, and now I'm trying to get a refund for a week since they do not respond to my emails.
So be very careful when it's about charges with this place