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The Straits Hotel & Suites

Billeder fra rejsende (564)
Værelse og suite (145)
Pool og strand (45)
Om
Sted
Renlighed
Service
Værdi
Stedets faciliteter
Gratis højhastighedsinternet (WiFi)
Pool
Roomservice
Gratis parkering
Restaurant
Fitnesscenter
Concierge
Flersproget personale
Forretningscenter med internetadgang
Indendørs pool
Kørestolsadgang
Mødelokaler
Renseri
Røgfrit hotel
Selskabslokale
Udendørs pool
Vaskeri
Vis flere
Værelsesfaciliteter
Aircondition
Familieværelser
Handikapegnede værelser
Ikke-ryger værelser
Køleskab på værelset
Suiter
Tekøkken
Værd at vide
HOTELSTIL
Mellemklasse
God udsigt
HOTELKLASSE
513anmeldelser
599billeder
18Spørgsmål og svar
0værelsestip
Medlemsvurdering
  • 91
  • 207
  • 100
  • 66
  • 49
Tidspunkt på året
Type rejsende
Sprog
  • Flere sprog
  • Filtrér
  • Dansk
Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
Tak fru Rhiccar for at gøre vores ferie genkendelig. Den mest hjælpsomme, tålmodige, venlige og flittige reception manager. Hun hjalp os med vores værelser problem. Deltog vores anmodning med det samme og har en fremragende kundeservice færdigheder. Vi kommer helt sikkert
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Svar fra SM_Dept, Manager hos The Straits Hotel & Suites
Svarede d. 28. okt. 2018
Hi Ambassador97992, Thank you very much for choosing The Straits Hotel & Suites for your recent stay and for your pleasure to write and share this review for us. Your comments will be forwarded to our management and Ms. Rhicca too. We would surely be waiting for your next stay in our hotel and would definitely serve you our best. Please do not hesitate to contact us should you require any further information or assistance for your next booking. Thank you. Warmest Regards, The Straits Hotel & Suites Management
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God beliggenhed med gåafstand 5 - 10 minutter til indkøbscenter, mad og attraktioner. Receptionen personale meget indbydende med smil, friiendly og hjælpsomme. Komfortable værelse og jeg anbefaler for alle, der besøger Melaka at bo dette hotel.
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Svar fra SM_Dept, Manager hos The Straits Hotel & Suites
Svarede d. 18. okt. 2018
Dear Nabil f, Thank you for your review. Our entire team is delighted to read your review and pleased to see that you enjoyed your stay at The Straits Hotel & Suites. We hope to see you come back here again soon. Thank you. Warmest Regards, The Straits Hotel & Suites Melaka
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Min mand & jeg opholdt sig på ovenstående hotel på 9/10 for 1 nat. Vi havde nydt vores tidligere ophold på hotellet så havde forventet det samme, da vi vendte tilbage. Det var dog en total nedtur. Vi fik plads 1815 og var glade for at det var en høj etage, men vi var grundigt
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Svar fra SM_Dept, Manager hos The Straits Hotel & Suites
Svarede d. 18. okt. 2018
Dear Sabrina M, Thank you for taking your time to share your valuable reviews. We are so sorry to hear about your bad experience during your stay with us. First of all, we apologise on behalf of the housekeeping department due to having overlooked cleanliness during peak dates. We will continue to train up housekeeping team to be more aware of their responsibilities. You mentioned the air-conditioner is not functional. Our housekeeping staffs had checked the room's air-con, it's functional. Please be informed that our building easily absorbs heat & the air-cond will take time to cool the room. Furthermore, you complained that the corridor's hallway was smelly, this is due to one of our lifts encountering unforeseen technical issues but nevertheless, we apologise for any inconvenience caused. Last but not least, we will continue to review carefully and improve the quality of our services to all of our guests. Thank you. Warmest Regards, The Straits Hotel & Suites Melaka
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Dette er anden gang jeg opholdt sig i Straits. Første gang jeg opholdt sig her var 3 år siden, da den havde sin bløde lancering. Denne gang var oplevelsen værre. Værelset var varmt da jeg først trådte i værelset på omkring 1: 50 am, det tog mere end 30 minutter efter air con i
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Svar fra SM_Dept, Manager hos The Straits Hotel & Suites
Svarede d. 16. okt. 2018
Hi HLok, Thank you for taking your time to share your valuable reviews. We are so sorry to hear about your bad experience during your stay with us. We will forward your comments to Housekeeping and maintenance department to rectify the room decfect as soon as possible. We understand you might not return, we thank you for your feedback and we will continue reviewing and improving our services. Thank you. Yours sincerely, The Straits Hotel & Suites Management
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+2
Hotellet har potentiale, men synes ikke at køre godt. Check-in var relativt ligetil; Der var imidlertid et problem med det beløb, der skulle betales på forhånd, og ingen "gratis pizza" kupon blev givet. Dette måtte efterspørges senere. Veggie pizza var ikke meget god, og jeg
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Svar fra SM_Dept, Manager hos The Straits Hotel & Suites
Svarede d. 2. okt. 2018
Dear ScottJTaipei, Thank you for taking your time to write this reviews. We regret to hear that you were not satisfied with facilities and services provided by The Straits Hotel and Suites.The experiences that you described are not characteristic of the level of service our hotel strives to provide and we regret your stay was unsatisfactory. Please be informed that the front office will issue a free pizza voucher upon check-in. Besides, this complimentary pizza are only given to direct booking guests from our website. Referring to complimentary WIFI access, we provide 1.5 kpbs which are limited to 3 electronic devices. Our front office staffs did not inform to guests only can purchase the WIFI bandwidth on weekdays. Moreover, we did not provide any package for guests who wanted to upgrade the internet bandwidth. You also mentioned the bellboy carrying the luggages doesn't show courtesy for guests, we will continue to train up the front office staff. Besides, we apologise for any inconvenience caused due to the bathrope were not clean and teaspoon were not supplied upon request. Lastly, we understand you might not return. We will continue reviewing and improving our services for all guest. Thank you.
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Forrige
Albumkategorier
Alle billederBilleder fra rejsendeVærelse og suitePool og strandSpisesalMøde- og festlokaler
Billede leveret af ledelsenThe Straits Hotel & Suites
deluxe king
Billede leveret af ledelsenThe Straits Hotel & Suites
Premier Suite
Premier Suite
Billede leveret af ledelsenThe Straits Hotel & Suites
Straits Suite_Living Hall
ForrigeNæste
12345629
is the parking complimentary?
Thanks!
0 stemmer
Vis alle svar
Balcony not advised to use. Before booking thr agoda do contact Ms Rhiccar. She will be able to advise you on the best deals before u submit ur booking
0 stemmer
no need book room with balcony coz it lock ... u can have a great view from the infinity pool area ; )
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Vis alle svar
Yes. Please print out your booking receipt upon check-in.
0 stemmer
if it is not you checking in, its best that you book using your sons name.
0 stemmer
ForrigeNæste
1234
ForrigeNæste
11
PRISKLASSE
41 $ - 73 $ (Baseret på gennemsnitspriser for et standardværelse)
PLACERING
MalaysiaMelaka StateCentral Melaka DistrictMelaka
ANTAL VÆRELSER
352
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