The hotel was nice, but a little small and over priced for nothing to be going on in the city. The male and female managers aren't professional whatsoever. I had a problem with him about a service dog. Then him and the female accused me of smoking and smoke was coming out of my door which was a lie because I don't smoke. The only good service is housekeeping, and the people working the front desk. The managers are very rude, I wouldn't advise anyone to stay at the Extended Stay America by the airport. 1311 Commerce Dr, Austin, Tx. I don't know about the rest but this one will never get another cent of my money. Plus, it's a colony of homeless people right across the street who will break into your vehicle if you're not careful.
Be prepared to be your own house keeper, take linens to front desk pick up linens from front desk take trash to trash can on main floor sweep and mop your own room. No continental Breakfast coffee or juice, but you pay for it. Then your reservation gets changed by staff , and you get charged extra plus starts your time over and you lose tax exempt status. they know about problem but do nothing.
During the terrible winter snow storm that left us with no power/water, this hotel was still operating thankfully. We needed a place to stay before our flight home the next day. Front desk staff was great! As for the room, sadly the first room we were given was completely used. The front desk staff however was super helpful and said sorry for that error even though it was not her fault. The room in their database said it was clean so that was an error on her fellow workers. She was so sweet that she herself went up to check on the next available room to make sure it was clean. Great service!
Horrible service and the lady manager did not care we had to stay in a room with bugs. I would not recommend Extended Stay America to anyone. No Breakfast, cars being broken into every nights. Homeless camp on all sides of this hotel. They should have a sign “Stay at yours own risk”!
Compared to downtown hotel prices, this was a great value, but it comes with some disadvantages. Everything was brand new, impeccably clean, and roomy. The decor was modern and somewhat plain. The A/C worked great. The staff members were all polite and helpful. The room was quiet, but I was on the 4th floor with no neighbors. The windows don't open. The bed was very comfortable and pillows were awesome. The wifi worked well, and you're given the option of upgrading to faster speed for streaming movies, but I had no problem watching videos on my laptop. I would have paid a little more for some basic amenities, such as coffee maker in the room. I found out you have to ask for this appliance at the front desk, and it comes wrapped in a plastic bag. What I disliked about the hotel was 1) very poor water pressure. It's as if you're showering with a garden watering can, 2) nothing nearby. It's situated next to a highway intersection and the neighborhood is all new hotels, most of which seemed near vacant. I didn't have a car, so I had to walk about a half mile down an empty street at dusk to a gas station to get a snack-fare dinner. It seemed very desolate. 3) the room didn't have much character, it was more like a cold cell with no decorations except one picture on the wall. 4) There was no breakfast, just vending machines with overpriced sodas, chips and candy. If you are staying for awhile, this might be for you if you bring a lot of your own stuff to warm it up a bit. There is a kitchenette you could load up with groceries, a small stove, microwave and large refrigerator. Bring plates and utensils! I had no problem getting Uber rides to were I was doing business and getting to and from the airport. Although the hotel lacks personality, it was reasonably priced and well kept. It's probably more suited to business travelers than leisure traveling looking for entertainment and dining.…
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