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Pearl Continental Hotel Bhurban

232.3 km fra centrum af Bhurban
  • Gratis parkering
  • Morgenmad inkluderet
  • Pool
Gem
2 apr.  3 apr. 
1 værelse, 2 voksne, 0 børn
205 $*Vis tilbud
| Murree Hills, Bhurban 47150, Pakistan
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    Medlemsvurdering
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    Tidspunkt på året
    Sprog
    • Flere sprog
    Denne anmeldelse er maskinoversat fra engelsk Hvad er det?
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    Anmeldt 12 januar 2017 fra mobile enheder

    This is Pearl Continental Pakistan's crown jewel. Bhurban is a couple of hours drive from the capital Islamabad. The resort sits atop a hill and has a mesmerising view of the valley below. While the resort is 25 years old, it is well maintained but...Mere

    Svar fra Sheharyar M, General Manager hos Pearl Continental Hotel Bhurban
    Google Oversæt

    Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to...Mere

    Denne anmeldelse er maskinoversat fra engelsk Hvad er det?
    Vis maskinoversættelser?
    Anmeldt 7 januar 2017 fra mobile enheder

    I am left disappointed with the behavior of the staff. Their behavior is condescending. Poor reception at the restaurants, ignoring reservations. Service within the restaurants was extremely poor as well. Was booked for 2 nights but cutting the trip short due to their attitude.Mere

    Svar fra Sheharyar M, General Manager hos Pearl Continental Hotel Bhurban
    Google Oversæt

    I am very disappointed to hear that you found our service and staff attitude at Restaurant to be below your...Mere

    Denne anmeldelse er maskinoversat fra engelsk Hvad er det?
    Vis maskinoversættelser?
    Anmeldt 24 december 2016 fra mobile enheder

    Views from the hotel are breathtaking. Hotel provides a lot of in house activities like indoor arcade games, mini cinema, restaurants and outdoor playing area. People can also enjoy hiking experience within the hotel area. However, the room service was not up to the expectations...Mere

    Svar fra Sheharyar M, General Manager hos Pearl Continental Hotel Bhurban
    Google Oversæt

    Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to...Mere

    Denne anmeldelse er maskinoversat fra engelsk Hvad er det?
    Vis maskinoversættelser?
    Anmeldt 23 november 2016 fra mobile enheder

    The view from the hotels 5th floor (top) is just breathtaking. Balcony was a bit small and dirty but, you forget everything when you get the eyes on the view of mountains and valleys. It is just super amazing place for total mental relaxation. Definitely...Mere

    Svar fra Sheharyar M, General Manager hos Pearl Continental Hotel Bhurban
    Google Oversæt

    Dear Mr.Khan, Thank you for your review. Our location is definitely one of the things we are very proud of...Mere

    Denne anmeldelse er maskinoversat fra engelsk Hvad er det?
    Vis maskinoversættelser?
    Anmeldt 23 november 2016 fra mobile enheder

    The best thing about PC bhurban is its beautiful scenic location. I did not stay, and just visited the hotel with friends.. The food served was good and staff were kind and helpful. Expected to have an official trip soon and hope to get the...Mere

    Svar fra Sheharyar M, General Manager hos Pearl Continental Hotel Bhurban
    Google Oversæt

    Thank you for your kind review! We truly appreciate your kind words about our staff and food quality. It's definitely...Mere

    Om
    Faciliteter
    • Mest populære faciliteter
    • Pool
    • Roomservice
    • Restaurant
    • Gratis parkering
    • Fitnesscenter
    • Spa
    • Morgenmad inkluderet
    • Gratis internet
    • Bar/lounge
    • Hotelfaciliteter
    • Roomservice
    • Gratis parkering
    • Forretningscenter med internetadgang
    • Morgenmad inkluderet
    • Renseri
    • Mødelokaler
    • Vaskeri
    • Concierge
    • Selskabslokale
    • Konferencefaciliteter
    • Aktiviteter for børn (børne-/familievenligt sted)
    • Værelsesfaciliteter
    • Aircondition
    • Aktiviteter
    • Pool
    • Restaurant
    • Fitnesscenter
    • Spa
    • Tennisbane
    • Bar/lounge
    • Boblebad
    Billeder
    Hotel og udendørsarealer (33)
    Udsigt fra værelse (23)
    Værelse/suite (22)
    Badeværelse (6)
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    Spørgsmål og svarStil et spørgsmål
    bajwa2u
    Dear Mr. Salman I read your review about PC Bhurban and felt very sad that you had a very bad experience there. Moreover, the reply of Mr. Zulfiqar Malik, GM is not very appropriate, since its neither apologetic nor sympathetic towards a customer, who traveled all the way from Australia to visit this hotel. He should have done and informed that, he has ordered an investigation into the matter, upon the findings, if it is negligence or mistreatment from the hotel management, proper action will be take against the offenders. But he just wrote a simple hope-to-do-better message, which of course is not enough. He should realise that Social Media has great power, based on the strength and number of its followers. He should not have put the hotel's repute at stake. I don't know, why he forgot that the "Customer is ALWAYS right" --- the 1st lesson taught in "Hospitality" or Hotel Management, or any other Customer Service Relationship. Even if some of it is customer's fault too! I have visited almost entire Pakistan, from Karachi to Khunjrab Pass (China border), except Gawadar. Including interesting resorts like "Shangrilla" Skardu, Hunza etc. I must admit, although we have great tourism potential, we know little about "Hospitality", or don't bother; in other words, we tend to murder the messenger. We forget, a happy customer brings in more customers. Yes, We also do not have world class facilities, moreover we most of the times do not care much about cleanliness, hygiene and general upkeep of the facilities. This is a national mindset, unfortunately! I have been visiting PC Bhurban with family since last 20 years perhaps, sometimes stayed for the weekends, sometimes day trips. But, let me tell you, inspite of many similar problems we had faced, in general, we enjoyed our visits. Its unfortunate, we also do not improve unless there is a strong competition. So, there is a dire need of a strong competition in hotel business in the vicinity. I also have my own disagreements with PC Hotel/Marriott Hotel management. They are real bad in Customer Relationships. I had been member of Hotel's Privilege Club for some years. They kept on increasing annual Fee, without any consideration for existing members, which is a normal practice all over the world. When I complained, being a member, they didn’t bother. So, I refused to continue my membership, in response to their behavior and they didn’t care at all. The management never called me to apologize or requested to continue my membership, and I never did. They have no urge to retain customers. They didn't realize that, with the membership, I was shopping or using their services on daily/weekly basis, like: Bakery, Laundry, Gym, and very frequently, for meals. If you account for these services, that I paid them, it was astonishing Rs.3 Lacs per year, calculate their profit of about 60%+. They lost Rs.2 Lacs in profitx the no of years I have stopped? but, kept on debating on Rs.13000 fee. Very bad business people! I think the should have dismissed their finance and CSR Managers for such acts. But, they didn't care. Had it been an international company, this what would have happened. Finally, they they lost a loyal customer. Its unfortunate, at times we are forced to compromise and be “content” with whats available. I wish their management’s attitude could change and they do learn a little about Customer Relationship. Mr. Salman, I apologize to you personally, being a concerned fellow Pakistani.
    5 oktober 2015|
    Svar Vis alle 2 svar
    Svar fra durshiraz | Har anmeldt denne ejendom |
    Pakistani executives seldom solves matters,as either not empowered nor interested. The pc hotels in pakistan are owned by a unfriendly person,close to regime. He damn care about customers.its better to stay in 4star.
    0
    stemmer
    Google Oversæt
    KKN K
    I am planning to book for 3 nights. The reviews on this website show that hotel guests need to pay charges each time while entering the hotel. Is this true? and if so, is it reimburseable against hotel stay billing? Can someone please clarify? The second question is do hotel guest needs to pay extra for using hotel facilities, pool etc? This is mentioned in one of the reviews. Please can someone respond. Thanks
    31 juli 2015|
    Svar Vis alle 2 svar
    Svar fra ZulfiqarAM | Ejendomsrepræsentant |
    Please note that there is no entry fee for resident guests. To minimze and control day visitors, there is a charge of Rs 500 per person which is adjustable in Food, Beverage or any other hotel services. Access to gym... Mere
    0
    stemmer
    Google Oversæt
    Haris S
    i want to know the best possible way to reach hotel from Pindi . i knew about shuttle service from Airport. But i am reaching from daewoo to pindi station. Is there any charged service for pickup from pindi daewoo station?
    7 april 2015|
    Svar Vis alle 6 svar
    Svar fra ZulfiqarAM | Ejendomsrepræsentant |
    you may hire a cab to reach Islamabad Airport and utilize service of Shuttle 10:30 hrs and 15:30 hrs by making prior booking on 051 3355700 X2506
    0
    stemmer
    Google Oversæt
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