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Casa Natura Galapagos Lodge

Billeder fra rejsende (48)
Værelse og suite (39)
Pool og strand (18)
Om
Sted
Renlighed
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Stedets faciliteter
Shuttle-service
Gratis parkering
Bar/lounge
Lufthavnstransport
Morgenmad inkluderet
Vaskeri
Pool
Restaurant
Røgfrit hotel
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Ikke-ryger værelser
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Baltra Lufthavn28 km
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103anmeldelser
128billeder
10Spørgsmål og svar
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Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
Vi havde plads 2, som er en nice familie værelse med udsigt over poolen og havde en dobbeltseng plus 2 singler. Badeværelset havde et bad såvel som bruser, men jeg tvivler på, at du rent faktisk kunne have et bad som kraner ikke synes at arbejde. Værelset er også nær modtagelse,
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Svar fra Ecolodge C, Sales executive hos Casa Natura Galapagos Lodge
Svarede for 1 uge siden
Thank you very much for sharing your opinion. For us it was a pleasure having you as one of our guests. We truly apologize for the inconvenience that you had with the taps of room 2. We already reported that issue and it will be fix it. On the other hand, from now the Christmas lights near the reception will be off night in order to let our guest to have a pleasant night. About the breakfast, we will pay more attention to replanish the food at the breakfast buffet for groups. Thanks for appreciating the serenity of our hotel and the view of the surroundings, those are things that you won't find anywhere else. We are looking forward to see you again soon! Kind Regards, Karen P.
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Bortset fra et par gode ting - som en OK morgenmad og gratis transport til Puerto Ayora, 15 minutter fra hotellet - vil jeg ikke anbefale dette sted under nogen omstændigheder. Mit ophold i Santa Cruz Island var fuldstændig forkælet af de mange ulemper, jeg led på grund af misbru
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Svar fra esvede, Sales Manager hos Casa Natura Galapagos Lodge
Svarede d. 26. jul. 2018
Dear Maria Ignacia, Thank you very much for considering Casa Natura Lodge as your main accommodation during your stay in Santa Cruz island. We truly appreciate that you liked our breakfast as well as the shuttle service to and from Puerto Ayora. Our staff worked very hard in order to make you feel as comfortable as possible in our Lodge. I’m sure your family enjoyed the magnificent views of the surroundings and the peace that can be felt in this privileged area of the Galapagos. That’s something you won’t find anywhere else in the island! On the other hand, we do apologize for the inconveniences generated with the tours and transfers we arranged for you. There are mistakes that happened from the part of our staff both on the ground and on the office that caused us to provide services that were not what we originally offered you. We are therefore compensating you for the services not provided. We are quick to recognize when we have made mistakes. It is our duty to correct them. Your feedback helps us to improve and make corrections for future guests! Once again, our apologies to your family for this unfortunate mistake! Kind regards, Karen P.
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Bliv ikke her. Det var langt min største beklagelse ved at bestille vores bryllupsrejse til Galapagos (colombia og Peru).

Medarbejderne taler ikke engelsk og giver heller ikke andre vegetariske madindstillinger end frugt og pause.

De over opkrævet os for Tøjvask (næsten 60 USD)
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Svar fra esvede, Sales Manager hos Casa Natura Galapagos Lodge
Svarede d. 3. jul. 2018
Dear guest, We regret that your stay at our hotel has not met your expectations, as well as any misunderstanding that has occurred during your visit. We have noticed that your travel date was September of 2017, we can tell you with confidence that all this time we have focused on improving every day, correcting certain details to give our guests an excellent service. We have bilingual staff attending the requests of our guests. We have also improved the free shuttle service to Puerto Ayora, now our guests currently highlight this service. We have been adapting to the needs of our guests, offering fresh, delicious, healthy food for all kinds of preferences and diet restrictions. Once again we offer our sincere apologies, we are sure that if you give us another opportunity, your opinion about the hotel will be completely different. Kind regards, Gabriela C.
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+4
CASA NATURA LODGE er en dejlig, arrivés og velbesøgt sted personligt af sin ejer, Jonny og hans familie. Service og personlig opmærksomhed af Jonny fremragende!

Det ligger i Bella Vista landsby, nogle 7 km fra Puerto Ayora, 15 til 20 minutos med taxa (alle er Toyota Hilux). Taxi
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Svar fra esvede, Sales Manager hos Casa Natura Galapagos Lodge
Svarede d. 2. jul. 2018
Dear guest, Thank you so much for sharing your experience at Casa Natura Galapagos Lodge! We are so glad to hear that your stay with us has been completely pleasant. For us it was a pleasure having you as our guest. Thank you very much for highlighting the good service received, for us the most important thing is that our guests feel happy and comfortable, in a family atmosphere that makes them feel at home. Comments like yours keep our staff motivated and help us keep improving. We hope to have the pleasure of seeing you once again very soon. Kind regards, Gabriela C.
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Jeg opholdt sig i Casa Natura for en nat efter en krydstogt på tværs af øerne. Jeg ønskede at hvile i et roligt og roligt sted, og det var præcis, hvad jeg fik. Stedet er dejlige og varme. Du kan faktisk føle naturens ro. Visningen fra mit værelse var spektakulære. Tjenesten var
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Svar fra esvede, Sales Manager hos Casa Natura Galapagos Lodge
Svarede d. 28. maj 2018
Dear Diana, Thank you so much for sharing your opinion. For us it was a pleasure having you as our guest. Your comment motivates our staff to keep working hard in order to provide the great service that all our guests deserve. Thanks for appreciating the serenity of our hotel and the view of the surroundings, those are things that you won't find anywhere else. We are so happy to hear that Casa Natura was your best stay in Galapagos. We are looking forward to see you again soon! Kind regards, Gabriela C.
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Alle billederBilleder fra rejsendeVærelse og suitePool og strandSpisesalFamilie- og legeområder
View from our balcony
View from our balcony
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Can you help with, Getting excursions to other islands From hotel?
Hello. Was this lodge previously called Galapagos Islands Hotel? My cruise booked us for a night at "Galapagos Islands Hotel" but the photos sent look identical to Casa Natura and even say Casa Natura on the building. I know sometimes places in Galapagos have several names ... Thank you.
Dear Richard, Thank you so much for contacting us. The oficial name of our hotel is Casa Natura Galapagos Lodge. Galapagos Island is another hotel located in Puerto Ayora that has no relationship with us. The Galapagos Island used to be named Casa Natura, but this change about 4 years ago, so i believe you probably found old pictures about this hotel. Kind regards,
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Hello! I was wondering if there are any nearby hiking or running trails? Thanks.
Hello Melissa, Thank you so much for your interest in Casa Natura Galapagos Lodge. Inside our hotel there is a path where you can walk and enjoy the lush scenery of the Galapagos highlands and its ecosystem. If you want a larger space for running or walking, you can do it on the main road to the hotel. The place is quiet and not very busy with cars. Around our hotel you will find incredible landscapes, we are sure you are going to love them! Kind regards,
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Is there transportation from Baltra at midnight arriving? And departing at 1;00
Hello Joy, Thank you so much for contacting us. We can offer transportation at any time you need as long as you tell us with enough anticipation. Best regards, Gabriela C.
0 stemmer
Is transportation available at midnight
Hello Joy, Thank you so much for contacting us. We can offer transportation at any time you need. You have to tell us with enough anticipation to be able to coordinate everything. When are you interest to go to the Galapagos? Best regards, Gabriela C.
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PRISKLASSE
104 $ - 265 $ (Baseret på gennemsnitspriser for et standardværelse)
PLACERING
EcuadorGalapagosøerneSanta CruzPuerto Ayora
ANTAL VÆRELSER
14
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