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Rydges Rotorua

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Billeder fra rejsende (276)
Værelse og suite (110)
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Anmeldelser med mere
1.407anmeldelse
324billeder
5Spørgsmål og svar
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Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
Vi har ikke opholdt sig med Rydes i 3 år, men havde nydt vores ophold tidligere på grund af poolen og bekvemmeligheden af ​​morgenmad. Desværre er puljen lukket, som var gymnastiksalen og med sporty kids dette var skuffende. Disse tjenester annonceres stadig, hvilket er
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Anmeldelsen er indsamlet i samarbejde med hotellet
Svar fra MoniqueE530, Executive Assistant Manager hos Rydges Rotorua
Svarede d. 23. okt. 2018
Dear Natasha I am really disappointed to hear that you did not have a great experience with us at all. Those are all very valid comments that you made and I will follow up with the team regarding giving you keys for the wrong room, this never should have happened. Our pool has been permanently closed for almost 2 years, could you please let me know what site you had seen it advertised on so that I can get it removed as we have tried our best to remove it from all sites. Please accept my sincere apologies.
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Vi holdt to nætter og havde en familie værelse med to dobbeltsenge. Der var køleskab, te og kaffe faciliteter, et stort badeværelse med spabad, et bord og stole og en balkon. Morgenbuffet var fantastisk - masser af muligheder. Personalet var venlige og hjælpsomme. Vi nød happy
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Svar fra MoniqueE530, Executive Assitant Manager hos Rydges Rotorua
Svarede d. 9. okt. 2018
Dear Guest Thank you for you review and the great feedback on our breakfast buffet and I will be sure to pass it onto the team. We do have the most comfortable beds, I am glad to hear that you had a comfy sleep. Apologies regarding the swimming pool, however we do not advertise that we have a pool as it has been permanently closed for almost 2 years due to structural damage. Kind Regards
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Vi reserverede og forudbetalt for to nætter til et familieværelse til 2 voksne og 3 børn i februar 2018, Vi holdt sidste i 2015 og virkelig nydt hotellet. I sidste uge blev vi spurgt, om vi gerne vil opgradere for $ 10 pr. Nat til et De Luxe Twin Spa-værelse, privat balkon med
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Svar fra MoniqueE530, Executive Assistant Manager hos Rydges Rotorua
Svarede d. 9. okt. 2018
Dear Ian Thank you for review. I am sorry to hear that you and your family did not have a great stay with us. Apologies regarding the swimming pool, we don't advertise anywhere that we have a swimming pool, the pool has been permanently closed for almost 2 years as it has structural damage. The Aquatic Centre vouchers are a gesture of goodwill from our side. I have had a look into your reservation and you had booked a family room, this is the 3 Queen beds and does not have a spa bath. I understand that you were offered the upgrade however the Deluxe rooms only has 2 Queen beds in. I will follow up regarding the service of the room and the behaviour of the reception team. Please accept my sincere apologies Kind Regards
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Meget rent og ryddeligt men træt. Har ikke ændret sig siden vi kom for 3 år siden. Swimmingpool synes at tage et stykke tid at blive bygget. Personale er meget hjælpsomme. Vi havde et fladt batteri i vores bil og en af ​​dem kom til at hjælpe os, ingen problemer overhovedet. En
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Svar fra MoniqueE530, Executive Assistant Manager hos Rydges Rotorua
Svarede d. 9. okt. 2018
Dear Guest Thank you for your review. I am happy to hear that a member of our team was able to assist you with your flat battery. We do have SKY TV in all the rooms. The pool has been permanently closed for almost 2 years as it has structural damages, we are in the planning stages of getting a new pool, however I don't have a fixed date of completion on this yet. We hope to see you again in the near future. Kind Regards
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Træt hotel. Intet varmt vand til morgendrink. Varme lamper til morgenbuffet mad ineffektive. Ingen avis til værelset som ønsket. Flytede på efter en dag. Sandsynligvis ok, hvis du er ivrig efter hestevæddeløb som et godt syn selvfølgelig. Store værelser kompenserer ikke for
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Svar fra MoniqueE530, Executive Assistant Manager hos Rydges Rotorua
Svarede d. 9. okt. 2018
Dear John Thank you for your review. I am sorry to hear about the lack of hot water, this is really surprising as our water comes from the geothermal activity so it is always pretty hot but I shall follow up with our maintenance team. I will also follow up to as why the newspaper was not delivered, I can only apologize. We do not advertise anywhere that we have a swimming pool as it has been permanently closed for almost 2 years due to structural damages. Please accept my sincere apologies.
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Alle billederBilleder fra rejsendeVærelse og suiteSpisesalPool og strandMøde- og festlokalerFamilie- og legeområder
Deluxe spa??? 😳
Towels...
ForrigeNæste
12345622
What gym facilities are there?
Couple of treadmills and a few weight machines. Enough for a bit of morning exercise.
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Hi, we are staying at your hotel this weekend. Do your rooms have Sky TV in them? Thanks
We've just stayed at Rydges Rotorua Sara and can confirm there are some Sky Channels (news etc.) in the rooms.
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What's the best way to get to the hotel from the Rotorua i-Site Visitor Centre?
City bus line 11
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Do the rooms have tea making facilities?
Thank you 892Janpat for the question. We do have tea and coffee making facilities in our rooms, as well as a sink and bench in our rooms. Please do feel free to send me any further questions you may have. Kind Regards, James Billing, General Manager
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Hi Raj S, Thank you for your question. I am not entirely sure how the rating system works through trip advisor, however we are committed to redeveloping our product offering to meet the needs of our guests. The addtiion of FREE WIFI, our RISE Breakfast and Dream Beds are just a few initiatives that we have recently adopted in this area. More recently the teams effort and passion in this area has been recognised and appreciated by Trip advisor travellers. We look forward to continuing our efforts to improve and redefine our product, and hopefully one day being rated as one of the top ten rated properties in Rotorua.
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ForrigeNæste
11
PRISKLASSE
104 $ - 242 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
rydges rotorua hotel rotoruarydges hotel rotoruarotorua rydges hotel
PLACERING
New ZealandNorth IslandBay of Plenty RegionRotorua DistrictRotorua
ANTAL VÆRELSER
135
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