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Coldra Court Hotel

Om
Sted
Renlighed
Service
Værdi
Stedets faciliteter
Pool
Restaurant
Forretningscenter med internetadgang
Fitnesscenter
Roomservice
Kørestolsadgang
Spa
Wi-fi på offentlige områder
Gratis højhastighedsinternet (WiFi)
Renseri
Mødelokaler
Vaskeri
Selskabslokale
Konferencefaciliteter
Røgfrit hotel
Opvarmet pool
Indendørs pool
Morgenmad tilgængelig
Sauna
Vis flere
Værelsesfaciliteter
Suiter
Ikke-ryger værelser
Aircondition
Handikapegnede værelser
Værd at vide
HOTELSTIL
Mellemklasse
Forretningsrejsende
HOTELKLASSE
Placering
Fuld visning
Kontakt
Chepstow Road, Langstone, Newport NP18 2LX Wales
Navn/adresse på det lokale sprog
Sådan kommer du derhen
Bristol Lufthavn29 km
Cardiff-Wales Lufthavn37 km
Se alle hoteller i nærheden
Anmeldelser med mere
616anmeldelser
262billeder
20Spørgsmål og svar
0værelsestip
Medlemsvurdering
  • 111
  • 188
  • 143
  • 96
  • 79
Tidspunkt på året
Type rejsende
Sprog
  • Flere sprog
  • Filtrér
  • Dansk
Vis anmeldelser, der nævner
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Jeg bestilte dette ophold tilbage i december. Har aldrig tænkt på at tjekke anmeldelser, da det var for at gøre med The Celtic Manor så jeg var nødt til at være god! Jeg tænkte, at jeg ville bare lige før du går ind og var forfærdet over at læse nogle af de ikke så gode anmeldels
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Svar fra Felicity R, Guest Relations hos Coldra Court Hotel
Svarede d. 4. jul. 2017
Dear jennycardigan Thank you for your fantastic Feedback! We really appreciate the 5* review, it is so lovely to hear your comments regarding the service that you experienced during your stay, also great to read that you liked our newly refurbished rooms - we are getting lots of positive feedback about them. I will be sure to pass your comments onto the team. Thanks again and we look forward to welcoming you back soon. Best wishes Felicity
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Jeg bestilte et dobbeltværelse i sidste øjeblik, og jeg var meget overrasket over, hvor godt dette hotel var. Meget opmærksomt personale, og meget hjælpsomme, dejlig bar med god service. Da jeg vendte mig om for morgenmad næste morgen hvad der et stort udvalg af lækre sager på ti
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Svar fra Felicity R, Guest Relations hos Coldra Court Hotel
Svarede d. 19. jun. 2017
Thank you for posting your review on Tripadvisor. We are delighted that you enjoyed your recent stay with us. Your kind comments about our breakfast and our friendly team of staff are greatly appreciated, thank you for taking the time to share them. Best wishes Felicity
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Du får hvad du betaler men på £ 56 pr. nat jeg har boet her i bedre være&.
Er de i færd med renovering af værelserne, men fik at vide de skulle stadig ikke tillade folk at blive i en meget, meget træt.
Edderkoppespind, plettet toilet, revnede håndvasken. . . . End af forarget.
41
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Svar fra Felicity R, Guest Services hos Coldra Court Hotel
Svarede d. 19. jun. 2017
Thank you for taking the time to complete a review following your recent stay at the hotel. First and foremost please accept my sincere apologies for the poor standards that you experienced. Since taking over ownership of The Coldra Court Hotel in April last year we have now completely refurbished 110 guest rooms, we still have a small number of rooms still to be refurbished and although these rooms are a little dated all should be clean, fresh and well maintained and I am very sorry that this was not the case. I have personally checked the room in which you stayed and I can confirm that the cracked sink is now being replaced, I have also discussed your feedback in relation to cleanliness with our housekeeping manager to that we can learn and improve the service we offer. Once again please accept my apologies and gratitude for bringing the matter to my attention and I do hope that despite this experience we can welcome you back in the future. Kind regards Felicity
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Gik til De Rib for at fejre min fødselsdag på mandag. En stor tak til personalet og kokke for et fantastisk måltid og service! Pragtfuld mad, alle måltider ankom på samme tid, og elsker den nye indretning. Vil helt sikkert anbefale det og vil vende tilbage.
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Svar fra Felicity R, Guest Relations hos Coldra Court Hotel
Svarede d. 9. jun. 2017
Thank you for your five star review! It was great to read that you enjoyed your birthday celebration and I will pass all of your feedback onto the Restaurant and Kitchen teams - So pleased you like our new restaurant concept - we are getting such great feedback about it. Hope that we can welcome you back again soon. Best wishes Felicity
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Boede på hotellet i CL finalen i Cardiff.
- Personalet i receptionen var høflig og fin, som kun kan være udvidet til at omfatte personer i baren. temmelig uforskammet, mangler præcision. Et enkelt smil til tider ville være af så megen hjælp til gæsterne.
- Værelserne er fin, selv
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Svar fra Felicity R, Guest Relations hos Coldra Court Hotel
Svarede d. 8. jun. 2017
Thank you for your review and kind words about the front desk team, my apologies however for the poor service that you received in the bar, I will pass this to our Food and Beverage manager to investigate as we normally get such great feedback about our bar team. Our breakfast charge does include a choice of full English breakfast or continental with a choice of fruit juices, a selection of teas or filter coffee. Any other coffees such as expresso, latte etc are charged as taken. We can serve 300 guests at breakfast and it would be difficult to offer these coffees as standard for all, as it would impact the service that we offer, and could result in guests being kept waiting. Thank you again for taking the time to post a review and I hope that we can welcome you back soon Best wishes Felicity
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Forrige
Albumkategorier
Alle billederBilleder fra rejsendeVærelse og suiteSpisesalPool og strand
Billede leveret af ledelsenColdra Court Hotel
Forrige
What time is check out?
Good morning Our check out time is 11am. Many thanks
0 stemmer
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Can you use pool , bars , restaurants and activities situated at the Celtic Manor?
Thank you for your message. Residents of the Coldra Court Hotel have complimentary entry to Springs health Club located in the hotel but not entry to the Resorts Health Clubs. You may book activities and restaurants throughout the resort, we do advise pre booking prior to arrival to avoid disappointment. We hope to welcome you to the hotel in the future. Best wishes
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Is a £50 pre auth needed on bookings that already include dinner? Seems pointless...?
Thank you for your question. Hotel policy is to request a £50 pre-authorisation amount on arrival at the hotel, this allows our guests to charge any incidentals such as drinks in the bar or with dinner to their room account. If the amount is not used this is released on checkout, the funds can take up to 7 days to reach your account, the amount of time it takes does depend on your card provider. Many thanks
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After firstly not being told until check in that there was a £50 deposit incase of room damage, no mention of it being for both rooms that I booked equalling £100 I am still waiting for this to be returned 6 days later. Please rectify this immediately as I am not overly pleased with your customer service for such a prestigious hotel
Thank you for your message. If you would like to contact me directly I can look into this further. I can confirm that the pre-authorisation of £50.00 is per room and the amount of time it takes to go back into your account does depend on your card provider. I cannot add my email address here however it can be found in Trip Advisor reviews, Many thanks Felicity
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Can you use Apple Pay to buy drinks at the bar ?
Unsure, sorry
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Forrige
ForrigeNæste
11
PRISKLASSE
79 $ - 296 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
hilton newport hotel newporthilton international newportnewport hilton international
TIDLIGERE KENDT SOM
Hilton Newport
PLACERING
StorbritannienWalesSouthern WalesNewportLangstone
ANTAL VÆRELSER
148
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