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Muthu Fort Williams Hotel

Om
Sted
Renlighed
Service
Værdi
Stedets faciliteter
Gratis parkering
Restaurant
Bar/lounge
Gratis internet
Kørestolsadgang
Morgenmad inkluderet
Mødelokaler
Vaskeri
Røgfrit hotel
Vis flere
Værelsesfaciliteter
Ikke-ryger værelser
Familieværelser
Værd at vide
HOTELSTIL
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HOTELKLASSE
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Fuld visning
80Forholdsvis god til gående
Vurdering: 80 ud af 100
48restauranterinden for 0,5 km
20seværdighederinden for 0,5 km
Anmeldelser med mere
416anmeldelser
124billeder
2Spørgsmål og svar
0værelsestip
Medlemsvurdering
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Vis anmeldelser, der nævner
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Venligst ikke, at have opholdt sig i dette hotel i fortiden er det en meget god virksomhed. Den "forfærdelige" anmeldelse jeg kontrollerede har intet at gøre med tjenesterne, placeringen eller den samlede indkvartering.
Jeg ved, at dette var min fejl - når de foretager en reserva
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Bestilling af et værelse efter en flaske rødvin, vores hjerter sank, men der blev givet gavn af tvivl. En tidligere anmeldelse beskrev indretningen som dateret, dette var en underdrivelse af bibelske proportioner, det var som at gå ind i Fawlty tårne ​​krydset med gravene i WW 1.
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Svar fra Muthu-Heritage, Manager hos Muthu Fort Williams Hotel
Svarede for 4 uger siden
Hi I am very sorry that your brief experience with our great hotel was not up to your standard. Yes the bedding and decor is a bit dated, but it does not mean that it was unclean. We have a great housekeeping team and they are very thorough with cleanliness. The Muthu Group have recently taken over the Hotel and whilst changes could not happen during the high season there will be complete makeover and room refurbishments in the new year. The reason we gave you a refund was that it was immediately evident that asking you to try another room was not going to work. I can assure you refunds are not a regular occurrence for us at this hotel as we always do our best to ensure the guest is as comfortable as possible, this could sometimes mean being moved to one of our larger rooms. Kind Regards, Chris V
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Besøgte dette hotel på min mini tour i vest Skotland dette er en ældre ejendom det har elevator til højere etager. Værelserne er små og dårligt lagt ud toilet ca. 2 meter fra seng bruser kontrol meget vanskeligt. Hotel beliggenhed tæt på centrum med restaurant og barer i nærheden
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Svar fra Muthu-Heritage, Manager hos Muthu Fort Williams Hotel
Svarede for 4 uger siden
Hi First of all thank you for choosing to stay with us on your tour. I am glad you were happy with our bar and breakfast facilities. Some of our rooms are smaller and I apologise that this was not satisfactory for you during your stay. We have recently been taken over by the Muthu group of hotels and we are going to be doing a lot of renovation work in the New Year which will improve our rooms, I hope this would maybe bring you back to stay with us again. Kind Regards, Chris V
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Dette sted er i desperat behov for en makeover og en opgradering af indkvartering og mad. Vores værelse var ude dateret, koldt og noisey. Vores starter og vigtigste kom med tin veg! Desserten havde tinned frugt! Hvordan kan en hotelrestaurant ikke have frisk frugt og grøntsager?
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Svar fra Muthu-Heritage, General Manager hos Muthu Fort Williams Hotel
Svarede d. 10. okt. 2018
Dear Sandrea, Please let me apologise that your experience during your stay at our hotel was not up to your expectations. We are going into a program of upgrading all of our rooms in the new year after having taken over management over the last few months. I can assure you, however, that all of our food is prepared from fresh produce and that the vegetables are bought in daily from the market. I am therefore sorry that your meal was not up to our usual standard. I will be checking with the chef however that we did not serve tinned fruit. Kind regards Chris V
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Dette hotel bør indeholde en kniv i sengeladerskuffer snarere end en bibel. Du vil gerne spalte dine håndled efter dit ophold. De venter stadig på Winston Churchill for at råde over, at andet WW er afsluttet. 50 nuancer af tæppe, WiFi kun tilgængelig i receptionen, værelser har m
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Svar fra Muthu-Heritage, General Manager hos Muthu Fort Williams Hotel
Svarede d. 10. okt. 2018
Hi, I am very sorry that your stay with us was not up to our usual standard. We have a staff team that I am particularly proud of and I am sorry that your experience with them was not good, we are however doing continuous training with the team for improved customer service. As a traditional Nineteenth-century Hotel, The Muthu West End hotel, has been an iconic feature of Fort William for the past century. With a welcoming staff team, good freshly made food and clean rooms, Muthu West End Hotel offers you a home from home experience with an old world charm, rather than the coldness of the modern Hotel. We have recently taken over the hotel during the summer season and have big refurbishment plans for the new year with Wi-Fi being progressed into all the rooms. Again I must apologise to you that your stay with us was less than adequate. Kind regards Chris V General Manager
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Alle billederBilleder fra rejsendeVærelse og suiteSpisesalMøde- og festlokalerFamilie- og legeområder
Billede leveret af ledelsenMuthu Fort Williams Hotel
Billede leveret af ledelsenMuthu Fort Williams Hotel
Billede leveret af ledelsenMuthu Fort Williams Hotel
Billede leveret af ledelsenMuthu Fort Williams Hotel
Twin Room
Billede leveret af ledelsenMuthu Fort Williams Hotel
Twin Room
Forrige
has this hotel got wifi
yes David, mainly in the bar area, though I managed to get it in the room as well. hope this helps.
1 stemme
Wondering if there is a hairdryer in the room , coming up next month and flying up so dont want to bring one if not nessasary
ForrigeNæste
11
PRISKLASSE
58 $ - 250 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
west end fort williamwest end hotel fort william
TIDLIGERE KENDT SOM
The West End Hotel
PLACERING
StorbritannienSkotlandLochaberFort William
ANTAL VÆRELSER
51
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