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Premier Inn Leicester Fosse Park Hotel

Billeder fra rejsende (38)
Værelse og suite (13)
Om
Sted
Renlighed
Service
Værdi
Stedets faciliteter
Restaurant
Gratis parkering
Bar/lounge
Gratis højhastighedsinternet (WiFi)
Flersproget personale
Forretningscenter med internetadgang
Internet mod betaling
Kørestolsadgang
Mødelokaler
Røgfrit hotel
Wi-fi på offentlige områder
Vis flere
Værelsesfaciliteter
Handikapegnede værelser
Ikke-ryger værelser
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HOTELSTIL
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1.014anmeldelse
39billeder
6Spørgsmål og svar
0værelsestip
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Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
Jeg kan virkelig ikke bebrejde noget aspekt af vores ophold. Stedet er skinnende rent og personalet førsteklasses. De var venlige og hjælpsomme - reception, restaurant og rengøring. Vi spiste morgenmad fra hotellets buffet. Maden var frisk tilberedt og der var rigeligt - der
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Meget hapy at bo på PI fordi kvaliteten normalt godt. Ikke Fosse Park i Leicester, bygninger gamle og slidte og ved siden af trafikeret vej, ingen air con ingen fantastisk i en hedebølge. Kan bære over de fleste ting, men madoplevelse var forfærdelig. Lang ventetid på plads og
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Svar fra WhitbreadHotels, Premier Inn Team hos Premier Inn Leicester Fosse Park Hotel
Svarede d. 13. jul. 2017
Hello Robin, thanks for your review It's disappointing to hear that you were unsatisfied with your visit to the Leicester Fosse Park. I'm sorry that you were unimpressed with the appearance of the hotel, as you felt that the buildings were dated and tired. I also apologise for the discomfort caused by the heat. During warmer seasons, staff will provide fans, thinner sheets and open windows where possible to alleviate the problem. It also a shame to hear that you did not enjoy the service provided in the Thyme Restaurant. I do apologise for the delays in seating and serving meals/drinks as well as unappealing food. This certainly isn't what we'd expect for our guests to encounter and I have passed your feedback onto the Restaurant Management Team for review. I have also passed your comments onto the Hotel Management Team for consideration, as well as our Property Development Team as we do have a rolling refurbishment plan in place for older hotels. Your feedback is much appreciated as it enables us to improve service going forward. I do hope this experience has not put you off visiting Premier Inn in future and that we can look forward to welcoming you for a far better stay. Kind Regards, Sharelle
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Kortfattet receptionen, dårlig service i restauranten, var nødt til at betale ekstra for en drink fordi det jeg bestilte ikke var i måltidet. Toiletsædet var i stykker på værelset. Da spejlæggene ankom jeg Bestilte røræg til morgenmad var næsten færdig med min morgenmad.
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Anmeldelsen er indsamlet i samarbejde med premierinn.com
Svar fra WhitbreadHotels, Premier Inn Team hos Premier Inn Leicester Fosse Park Hotel
Svarede d. 13. jul. 2017
Hi Maurice, Thank you for taking the time to review our Leicester Fosse Park Hotel. I am sorry to hear you did not enjoy your experience staying with us as it was not up to the standards you were expecting. We aim to ensure every stay is perfect and so I apologise we let you down on this occasion. It is disappointing to hear you were left feeling unhappy after your recent visit with us due to our team on Reception and your experience in our Thyme restaurant during both breakfast and dinner. We pride ourselves on the great customer service provided by our teams in both the hotel and restaurant and so I apologise you felt let down during your stay. Please be assured I have passed your feedback on to the Manager of the hotel to ensure this is looked into and addressed with our team so that your experience is not repeated. Our Maintenance team will also be informed of the broken toilet seat to ensure this is looked into and fixed. Once again I apologise for the disappointment caused and hope we can welcome you to one of our other hotels in the future for a more positive stay! Kind regards, Rebecca
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Dette sted er uden for byens centrum, men ikke langt fra. Omgivelserne er udmærket, og selv om det er beliggende på en hovedvej, er det stille. Værelserne er komfortable og sengene meget godt. De ansvarlige er meget venlige og hjælpsomme. I loungen og middagen sted er meget
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Anmeldelsen er indsamlet i samarbejde med premierinn.com
Denne Premier Inn ser ud til at være blevet ombygget fra en 1970 s kontorbygning. Værelserne er temmelig standard-og den seng var meget komfortabel. Mit største problem var der ingen telefoner i det værelse, og ingen måde af henvendelse i receptionen. Der var rygning i det
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Svar fra WhitbreadHotels, Premier Inn Team hos Premier Inn Leicester Fosse Park Hotel
Svarede d. 13. jun. 2017
Good Afternoon, Thanks for taking the time review our Leicester Fosse Park Premier Inn. I am very sorry to read that you were unhappy with your recent stay with us due to the issues caused by other guests adjacent to your room and the lack of phones provided at this hotel. Please be advised that the decision was taken to remove telephones from all Premier Inn rooms following feedback from customer surveys suggesting most guests did not make use of them. Although, the contact number for Reception should be provided for guests should they need it. However, I do apologise if this was not the case and please rest assured that we will pass your comments onto our Brand & Policy Team for their consideration in any upcoming reviews and to the Management Team for this hotel to prevent any similar experiences happening again. We do hope that despite this experience with us, that we still have the chance to welcome you back again in the future and thank you again for taking the time to share your experience. Kind Regards, Keiran
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Albumkategorier
Alle billederBilleder fra rejsendeVærelse og suite
24.5C in room and no air on
24.5C in room and no air on
Room very close to the car park however no external noise was heard
Small room!
Small rooms
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123
I was just wondering if it's possible to request a 3 bed room and 2 bed room interconnected.
Hi Niall Our family rooms accommodate 2 adults, 2 children (under 16) and a child (up to 2 years) in a cot. We only allow 2 adults per room. They consist of double, single sofa and pull-out beds. Some hotels have 2 sofa or pull-out beds. The hotel has inter-connecting rooms - to request, please book online and give the team a call on 0333 003 7674 (select #). Darren
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Do you offer inter connecting rooms, and how can one be requested?
Hi Gary We do have interconnecting rooms & these can be requested by calling 0333 003 7674 (option #) after booking. Kind Regards, Samantha
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is there an iron/ironing board in room
Hi Thanks for getting in touch. I can confirm we don't have irons/ironing boards within our rooms but these can be requested with the reception team. Kind Regards, Samantha
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is parking included in price?
Hi Julie Thanks for your query. There is free parking at this hotel. Hope this helps. Regards Amy Premier Inn Team
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Hi GeeJay This hotel does have a meeting room with the capacity of 80. Please contact the hotel on 0333 003 7674 for more information. Kind regards Elaine
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12
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11
PRISKLASSE
44 $ - 82 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
premier inn leicester (braunstone south) hotel leicester
PLACERING
StorbritannienEnglandLeicester
ANTAL VÆRELSER
176
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