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Cavendish Hotel

Billeder fra rejsende (191)
360
Panoramabilleder (19)
Værelse og suite (217)

Om

Sted
Renlighed
Service
Værdi
Stedets faciliteter
Pool
Restaurant
Gratis internet
Bar/lounge
Aktiviteter for børn (børne-/familievenligt sted)
Hotel, hvor rygning ikke er tilladt
Indendørs pool
Kørestolsadgang
Mødelokaler
Morgenmad tilgængelig
Opvarmet pool
Sauna
Udendørs pool
Wi-fi på offentlige områder
Vis flere
Værelsesfaciliteter
Familieværelser
Værelser, hvor rygning ikke er tilladt
Værd at vide
HOTELSTIL
Familiehotel
HOTELKLASSE
1.156anmeldelse
23spørgsmål og svar
0værelsestip
Medlemsvurdering
  • 250
  • 354
  • 251
  • 117
  • 185
Tidspunkt på året
Type rejsende
Sprog
  • Flere sprog
  • Filtrér
  • Dansk
Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
The Cavendish er et sprudlende hotelkompleks, der består af fire forskellige hoteller, der gennem årene er blevet udvidet og sammenføjet. Den oprindelige bygning, kendt som The Towers, blev bygget i den victorianske periode for herrer på et tidspunkt, hvor Torquay var kendt som
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Alle fra rengøringspersonalet barroom personale og receptionen var så overvældende venlige, tankevækkende og hjælpsomme under vores ophold med dem. Det er et ældre hotel men meget malerisk og ligger kun få minutter fra havet med masser af gode spisesteder tæt ved. Jeg vil meget
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Anmeldelsen er indsamlet i samarbejde med hotellet
Dejlige hjælpsomme personale. Fødevarer god. Rengøringssted - på. Værelse UK men TV på væggen var wonky og bruser temperamental. Disse ting skal ses og rapporteres af personale, der ikke er gæster. Mere eller mindre, perfekt beliggenhed klogt.
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Anmeldelsen er indsamlet i samarbejde med hotellet
Den dårlige bit - dette hotel er virkelig intet som billederne, som webstedet havde mig tror det ville være. Det var ret dystre, værelset havde et hul hul i væggen, papir peeling off, badet havde emalje kommer fra det så det kiggede snavset, risikable gulvbrædder og snavsede
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Efter at have set tv-serierne vidste jeg, hvad jeg kunne forvente, og jeg er ikke sikker her har været meget forbedring siden den blev filmet. . . . Dette er dog en af ​​grundene til at jeg besøgte Ha! Ha! Jeg forventede en "Fawlty Towers" erfaring og det var ikke langt væk!
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Anmeldelsen er indsamlet i samarbejde med hotellet
Forrige
I have stayed for 2 nights at Cavendish Torquay and wrote a review about my stay on trip advisor. The manager replied with big fat lies on trip adisor. Shame on the professionalism! Reality: -I have booked room1 for 2 adults and 1 child (3year old) -I have booked room second family room for 1 adult (My mother In law who is 62 years, non english speaker) and 2 children 10 year and 12 year I challenge the hotel to prove otherwise. -while booking, I have made a special request about giving us two rooms which are adjacent to each other. (Reason: My mother in law was not feeling well and we were not sure about her trip. So if our children are staying on their own they have to be in our visibility also the 12 year old have asthmatic and allergic issues which needed constant attention.) -We booked the room few hours before our check in and my mother in law confirmed that she can not travel due to the illness. we decided to go on our own. That is me, my wife and our three daughters.Thats all. (CCTV can check everything) -While booking online we ticked for free parking as well. But upon arrival at the check in we have been charged £10 for 2 nights as we have not booked through the hotel directly. If you look at the Tripadvisor website you can clearly see it is advertised in big prints as "free parking", indoor pool etc. the pool is not operational. But as soon as you open their website you can see pictures of the pool and some refurbished rooms.The reality of the rooms are far different. I have documented all evidence (photos and videos for future use/reference). -I can only talk about room 210 as they only gave us the key for 210. -the room stinks as soon as you enter - The carpet is very dirty with lots of stains - Ceilings have cracks just above the entrance door -Floor boards under the carpet move generally and one just outside the bathrooms in very horrible condition. it make lots of noise -If you open the toilet/bathroom for air, you will see bird droppings on the window floor -There are some dirty cloths and curtains in the main cupboard -The duvets and bedsheets are clearly not washed for weeks -There is no soap in the bathroom but two small sachets of shampoo Now the second room they have offered was room number 209.The problem is that it is not even in your sight. (I challenge you to prove otherwise). You have to come out from 210 and there is a fire door on your right , through that door there are five steps down walk few steps then climb another 5 steps , then open another fire door, exit the door and turn left and then right you will see room 209 on your left hand side. -We only rejected the second room because, we did not felt safe to send our two daughters out of our sight!! -Your staff had three good options, but nobody bothered (1) completely cancel the booking and ask us to leave as the stay was not safe for us in those conditions (2) provide us with two different rooms which are adjacent to each other (3) Refunded the money for one room as requested and provide us with a bigger room where everybody can be accommodated. - What your staff at the check in did (1) Charged us £10 straight away for the parking (2) Asked for more money for the breakfast as it was only ordered for 2 adults (It has actually happened due to the misguiding info on the website). But we rejected the offer and had breakfast outside (3) The staff offered us refund for one room in his managers return the next morning after 10am (But we left for Lands End at about 8am for the day and returned in the night! we could not see the manager). The key for the second room was not offered to us or rejected the refund (4) On check out a very rude mannered so called general manager completely ignored what had happened and rejected the refund completely. (5) I have requested the manager to follow me to show him the room and status of it but he whole heartedly rejected my request. (I have video evidence of the conversation!) -The only right thing the hotel staff did was refunding the unused the breakfast money. It is absolutely appaling that due to the mis communication between staff, we the customers are suffering. On top of that when the customer give a shout on the social media, it is replied with lots of lies without any shame. The reason why we didn't complaint about the rooms conditions on the first day is very clear. It is because the staff with little of brain in the check in day offered us a full refund of the room which we are not going to use. As a goodwill gesture we wanted to keep quiet. The manager took it for granted. I still can make complain as I have video and photo evidences for the consumer court. All the negative reviews about the hotel explain the truth about reality completely. I will not only be asking for the refund but be asking for compensation if my daughter's condition get worse. -You have not provided us with an invoice for the parking charges that give me reasonable doubts about your intentions to avoid correct tax to the authorities as well. You definitely worth an investigation by the authorities. -I have reasonable doubt about the validity of your health and safety certificate, especially for room 209! I will be informing all relevant authorities your wrong doings.
Not sure if there’s a question in there...sounds like a general rant to me
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Do you have to pay for parking if you book with breakaway holidays
Parking is Chargable at £5.00 per day if booking is made through / tripadvisor / Expedia etc. Free parking is available to guests booking direct with the Hotel via phone or Cavendish Hotels own website.
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Will the indoor pool be of use in February?
Not sure,it wasn’t open July when we went,till the Thursday as we was leaving the Saturday,it is downstairs what are very narrow,and the pool wasn’t very clean at all,the sauna is a pay one,so by the time it warms up the money has run out,the changing room is just one toilet room,it is disgusting really,just matches the whole hotel,never experienced anything like it,faulty towers xxxxx
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Does rooms have hairdryers
yes
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Some rooms are better than others,I think you should ask when booking 're the type of room you require.they did serve cider in the bar.breakfast is self service you eat as much as you wish to full English etc...Hope this helps.out door pool is heated but only open certain times of year,indoor lovely and warm.re parking it's at the rear and you enter via the rear strait into reception..evening entertainment good we didn't play bingo.
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ForrigeNæste
12345
PRISKLASSE
47 $ - 247 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
cavendish hotel torquay
PLACERING
StorbritannienEnglandDen engelske rivieraTorquay
ANTAL VÆRELSER
94
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