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Mercure Exeter Rougemont Hotel

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Billeder fra rejsende (68)
Værelse og suite (58)
Spisesal (6)
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Restaurant
Roomservice
Gratis højhastighedsinternet (WiFi)
Bar/lounge
Flersproget personale
Forretningscenter med internetadgang
Konferencefaciliteter
Kørestolsadgang
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Røgfrit hotel
Selskabslokale
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Wi-fi på offentlige områder
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Særtilbud:Pakketilbud
Hoteltilbud
Placering
Fuld visning
100Fremragende til gående
Vurdering: 100 ud af 100
161restauranterinden for 0,5 km
43seværdighederinden for 0,5 km
Anmeldelser med mere
440anmeldelser
142billeder
9Spørgsmål og svar
0værelsestip
Medlemsvurdering
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Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
Hotellet er godt beliggende og tæt på alt. Vi havde en overnatning i et superior king værelse på en lørdag. Værelset var dejligt, godt indrettet og komfortable med udsigt ud over hovedgaden. Måske lidt støjende om aftenen i betragtning til fods trafik lige foran hotellet, men
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Svar fra RougemontExeter, General Manager hos Mercure Exeter Rougemont Hotel
Svarede d. 4. jul. 2017
Dear Shadynature Thank you for your constructive feedback about your recent stay at the Hotel. It is lovely to see that you enjoyed our central location and enjoyed our nice bedrooms. With our central location comes the limitation of a small carpark, but the good thing is that there is several carparks within 2-3 minutes walk from the Hotel for our guests to use. I hope that we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER
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Hvis du ønsker at blive i Exeter dette er et meget centralt hotel, lige i centrum af byen. Det har en lille parkeringsplads foran så kan være blinde hvis du får en plads eller ej. Det lykkedes os at få en bare fordi nogen ville komme ud af en plads da vi ankom. Selve hotellet er
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Svar fra RougemontExeter, General Manager hos Mercure Exeter Rougemont Hotel
Svarede d. 3. jul. 2017
Dear Gary B Thank you for your honest feedback about your recent stay at the Hotel. We are definately right in the centre of the city, which has great advantages, including a lot of carparks nearby for our guests to park at if our carpark is full. I hope we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER
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Jeg boede her efter at have været forfærdelig svigtet af det andet hotel reservationer af min arbejdsgiver. Jeg ankom til Mecure kl. 1:00 drivende våde og meget træt. Elaine, det medlem af personalet, kunne ikke have været mere hjælpsomme at imødekomme og overgå dine
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Svar fra RougemontExeter, General Manager hos Mercure Exeter Rougemont Hotel
Svarede d. 3. jul. 2017
Dear Jacqui S Thank you for your lovely feedback about your recent stay at the Hotel. It is lovely to see that Elaine has looked after you well, and I am really pleased that she was able to ensure your stay at the Hotel went well. I hope that we can welcome you back soon. Kind regards Craig Findleton GENERAL MANAGER
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Der er kun to gode ting om dette under gennemsnittet 4-stjernet hotel, beliggenheden, alt lige uden for døren og personalet var venlige og meget hjælpsomme. Desværre fandt vi dette hotel under gennemsnittet for sine fire stjerner. Det værelse, vi fik tildelt da vi havde
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Svar fra RougemontExeter, General Manager hos Mercure Exeter Rougemont Hotel
Svarede d. 27. jun. 2017
Dear David Sarabowski, Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have spoken to both the Head Housekeeper and Food & Beverage Manager and we are taking the appropriate measures to address the problem and prevent future occurrence. I do note that the Manager provided a complimentary round of drinks and complimentary breakfast due to the issues with the original room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager - The Mercure Exeter Rougemont Hotel
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Der er ikke meget om dette hotel til at råbe op om som generelt er det meget gennemsnitlig og det føles lidt slidt. Mit værelse var nogenlunde komfortable, men ikke enestående, og morgenmaden var fin, men igen ikke noget særligt. Jeg var blevet opkrævet dobbelt for morgenmad og
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Svar fra RougemontExeter, General Manager hos Mercure Exeter Rougemont Hotel
Svarede d. 20. jun. 2017
Dear nph32 I am sorry to see that you were disappointed with your stay at the Hotel - I am sorry that you were not impressed with our recent £2.1 million bedroom refurbishment. Please accept my apologies with regards to the issue with breakfast being double charged - please be assured that this is not a normal occurrence and I am pleased to see that it was resolved quickly for you. I hope we can welcome you back another time to showcase the Hotel in a more favourable light. Kind regards Craig Findleton GENERAL MANAGER
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Forrige
Albumkategorier
Alle billederBilleder fra rejsendeVærelse og suiteSpisesalMøde- og festlokaler
Storage space and amenities
Kettle was dusty but plenty of coffee / tea was available
Small Double room - 4th floor
Bathroom in 4th floor room
Bathroom was a litle tight for space
ForrigeNæste
12345612
HI Nicholas We advertise on all websites that we have function rooms at the Hotel, however we cannot (just the same as all other properties) list which days functions will occur. There is normally signs at reception explaining that there is functions being held and also explains what time the functions finish as well. Reception do have ear-plugs for guests that need a quieter night's sleep too.
-2 stemmer
HI Lesley Please can you email the Hotel direct so that they will be able to respond directly.
0 stemmer
Hi Summerlok We do have an accessible room which can be made up as a twin - this can be accessed via a lift and has no stairs. Please contact the Hotel reservations team on 01392 254 982 to make a booking.
2 stemmer
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Hi coming here in September do rooms have a bath or do I need to request
Hello We have half of the bedrooms with walk-in showers and the other half with baths. Please pass on your request with your booking to ensure that we give you the type of bathroom which you require. Kind regards Craig
0 stemmer
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Hello Thank you for your question. The children will be sleeping on a sofa bed in the main bedroom. Last check-in can be up until 2am the following day. We do not have a swimming pool at the Hotel. Kind regards Craig
1 stemme
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ForrigeNæste
12
ForrigeNæste
11
PRISKLASSE
76 $ - 126 $ (Baseret på gennemsnitspriser for et standardværelse)
OGSÅ KENDT SOM
the rougemont hotel, exeter hotel exeter
TIDLIGERE KENDT SOM
The Rougemont Hotel
PLACERING
StorbritannienEnglandExeter
ANTAL VÆRELSER
98
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