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Nam Chau Boutique Resort - Mui Ne Passion

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Billeder fra rejsende (96)
Pool og strand (32)
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Anmeldelser med mere
60anmeldelser
155billeder
4Spørgsmål og svar
0værelsestip
Medlemsvurdering
  • 26
  • 16
  • 9
  • 6
  • 3
Tidspunkt på året
Type rejsende
Sprog
  • Flere sprog
  • Filtrér
  • Dansk
+7
Skøn placering, lige ned til skøn strand, godt spot til kitesurfing især bølge spot. Morgenmaden er rimelig, ikke det store vestlig morgenmad. Hytterne er okay med air kondition, ac, dog skal hygge nettet over sengen bruges da hytter ikke er tætte Til pengene får man rigtig
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Disse anmeldelser er maskinoversat fra engelsk. Vis maskinoversættelser?
+2
Indkvarteringen er meget strand som det, hvis du vil have 5 stjernet over den øverste indkvartering ikke for dig. Jeg elskede quaintness af værelserne meget rene og ryddelige. Stor seng som en futon at sove på ikke for blødt. Sov som en baby. Elskede myggenene omkring sengen.
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Vi oplevede et behandlingsniveau af personalet, der aldrig var set andre steder, de vidste helt hvordan man ødelagde en juleferie oplevelse. Vi blev offer for hvad der syntes at være en penge fup af en vietnamesisk leder af Nam Chau Resort. Vi blev bedt om at betale et kontant
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Svar fra SteveMuiNe_Vietnam, Business Development Manager hos Nam Chau Boutique Resort - Mui Ne Passion
Svarede for 2 uger siden
Peter, Thank you for staying with us but I'm very sorry that you felt our staff ruined your Christmas holiday. I do have to say that our staff did not behave as professionally as they could have and for this I sincerely apologize. I especially apologize to you for the comments made by Mr. Phat. His customer service skills certainly need to be improved. Not to condone his behavior in any way, but people react to others based on the way that they are treated. Mr. Phat said that you were difficult from the minute you arrived, as you refused to pay the full deposit for your stay that BookSurfCamps requires when one books through them. Also, your female companion was so violent that she broke the telephone. Ms. Trong, the Vietnamese vice director was not running a scam. The reason is that the money you had paid for your deposit did not go to the resort, but rather to BookSurfCamps, the reservation company. They only sent the money to the resort's bank after we had contacted them on the day that you had decided to cut your stay short because there was no wind for kite surfing. When we informed them of this, they sent the money, but being Christmas Eve, the deposit was not communicated to the resort until the next day. So, Ms. Trong was not aware of this payment. However, the agreement between the resort and BookSurfCamps is between our two companies and it should not have even been mentioned to you as an excuse for not refunding the money for services you did not receive. It was very unprofessional of our local manager to do so and I sincerely apologize. In the end, however, I did give you back the unused amount of your deposit before you left the resort. At that point, you seemed to be satisfied, so I assume that the final amount refunded to you was not the issue.
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Jeg aner ikke hvordan denne udvej har en gennemsnitlig 4/5 stjerner. Indretningen er i alvorlige behov for ajourføring og værelserne er scruffy og ligefrem snavset. Vores lagner havde huller i dem og vores pillow tilfælde var farves (se fotos). Madrasserne er omkring 5 cm
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Svar fra SteveMuiNe_Vietnam, Business Development Manager hos Nam Chau Boutique Resort - Mui Ne Passion
Svarede d. 9. aug. 2018
Thank you for staying with us and for your positive comments about the food in our restaurant. We are sorry that your experience was not quite as good as you would have liked. I think that you misunderstand the ratings on trip advisor. They are not classification ratings or government star ratings, but rather popularity ratings. For example, our four star rating on trip advisor means that the majority of our guests think that their experience at our resort is very good, which is why we have four stars. Our Vietnamese government rating is two stars, even though we have the facilities and services generally associated with a three star resort. The reason that the prices of our beds in shared accommodations and our rooms and bungalows are quite reasonable, is because of our two star rating. Therefore, most guests don't come to the Nam Chau expecting the quality and services of a four star resort, as you evidently did. Rather, they come expecting the facilities of a two star resort and are usually pleasantly surprised by our beautiful tropical gardens, the wide sandy beach and the activities that we offer throughout the year. That said, regardless of the star rating, our sheets, pillow cases and bathrooms should be clean and without holes, rust or stains. For that, we sincerely apologize. Your comments have resulted in a thorough inspection of all of our bathrooms and linen. We will immediately replace any torn or stained linen as soon as possible. Our maintenance and housekeeping teams have been instructed to make sure that all our bathroom facilities either are treated for the rust that is evident in your photograph, or the pipes that cannot be made thoroughly rust-free are replaced. We will also work with our housekeeping staff and train them to pay more attention to detail and to report any stains, torn linen or dripping faucets so that they can be replaced or repaired. As for the decor, we advertise that our resort is rustic and uses natural materials like bamboo and thatched roofs in the construction. Many of our guests are aware of this style and often book the resort because of it. If one wishes a more modern decor that does not use natural tropical materials, we recommend our sister resort; the Pandanus, which is adjacent to the Nam Chau and is rated four stars by the government. We have often sold out during the summer months. When groups arrive at check-in time and most of our rooms were occupied the night before, our housekeeping staff must begin cleaning the rooms in the morning so that they are all ready for arrivals in the early afternoon. As sunrise is at 05:30, it is rare for any guests to still be in bed or even in their rooms at 09:00. We do apologize, however, if it was an inconvenience when our housekeepers knocked on your door and you were still in bed. Regarding the wifi, we do not receive this type of complaint often as most guests do not seem to have experienced the same problems that you reported. I'm sorry, however, if you were not able to download items as quickly as you would have liked.
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Nam Chau er perfekt tilflugtssted fra kaos. Afsondret på samme tid er det ikke langt væk fra markedet. Én side har de adgang til at ramme vejen og den anden side blå ocean. Jeg elsker den naturlige følelse, de gav til stedet. Tippede tag og genbrugsprodukter er bedst. Du kan
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Alle billederBilleder fra rejsendePool og strandVærelse og suiteSpisesalFamilie- og legeområder
Billede leveret af ledelsenNam Chau Boutique Resort - Mui Ne Passion
Billede leveret af ledelsenNam Chau Boutique Resort - Mui Ne Passion
Ripped bed sheets
Filthy toilet seat
ForrigeNæste
12345
Xin chào, Cảm ơn anh/ chị đã quan tâm đến dịch vụ tại Pandanus Resort, anh/ chị vui lòng cho biết , có bao nhiêu người và ngày nào mình dự định đến Pandanus Resort ạ ? anh/ chị vui lòng xem thông tin bên dưới: - Tắm hồ bơi: 270.000 VND/ Người, trẻ từ 02 tuổi cần phải mua vé hồ bơi. - Về dịch vụ ăn uống: tùy vào sự lựa chọn của anh chị, Pandanus Resort có hai nhà hàng + Café Blua Blagoon: nhà hàng chính phục vụ: 24/24, + Sun Terrace: bên cạnh hồ bơi và biển: phục vụ ăn trưa từ 11:00, đóng cửa 18:00. Đặc biệt có tiệc nướng hải sản vào tối thứ bảy hàng tuần. Nếu anh chị muốn đặt dịch vụ ăn uống cho khách đoàn, vui lòng liên hệ Ms. Hằng : 0937 468 960 hoặc Mr. Thinh 0938 717 107, để có thêm thông tin chi tiết. Anh chị cũng có thể gọi vào số điện thoại +84 252 3849 849 để được tư vấn trực tiếp. Xin cảm ơn anh/ chi, Thân mến!
0 stemmer
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Добрый день, подскажите можно ли на пляже отеля покататьс на серфе?
The kite surf season begins in November. When the winds start, we have a kite surf school and rentals every day until April. At the moment, the only surfing is with SUP boards as the wind is not strong enough for kite surfing or wind surfing and the regular waves are not very big.
0 stemmer
We are planning to stay here for two nights. Can we have check-in on the second day at 1:00 a.m?
Do you mean check in on the first day? If you check in at 01:00 (One O'Clock in the morning), you must pay for the night you are checking in. If you mean check out on the second day, you must pay for the night that you are checking out. This would apply at any hotel.
0 stemmer
Even though a previous reviewer commented that we had cancelled a reservation because of a late arrival, that should not ever happen again. However, if you send me the name on the reservation, I will inform the front desk. There are taxis available 24 hours, but it depends on where exactly you will need the taxi. I assume you will be arriving on a coach. Which coach company? Some of them will drop you at the Nam Chau. However, Sinh Tourist will drop you at their resort in Ham Tien and there are usually taxis there.
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11
PRISKLASSE
17 $ - 62 $ (Baseret på gennemsnitspriser for et standardværelse)
PLACERING
VietnamBinh Thuan ProvincePhan ThietMui Ne
ANTAL VÆRELSER
52
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