Hello,
We apologize for this experience, which in no way reflects the service we wish to offer our customers.
In order to improve the quality of our cruises, we invite you, if you wish, to give more details to our customer service, which can be reached by phone at +33 (0)1 76 64 14 45 or at reservation@bateauxparisiens.com. We will be sure to get back to you shortly.
Have a nice day,
The Bateaux Parisiens Team